Duty Manager La Residence
2 weeks ago
The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay" _. **MAIN DUTIES & RESPONSIBILITIES** - Provide a warm and professional welcome to guests upon arrival. - Ensure smooth and efficient check-in and check-out processes. - Offer personalised concierge services and anticipate guest needs. - Guide site inspections and escort guests around the property. - Build and maintain strong relationships with guests - Conduct regular room inspections for cleanliness and readiness. - Coordinate with housekeeping for timely room readiness and turn-down services. - Communicate guest movements to housekeeping. - Address any maintenance issues promptly - Oversee breakfast, lunch, afternoon tea, and dinner services. - Ensure the restaurant runs smoothly during all service periods. - Maintain knowledge of the F&B services and industry trends. - Ensure staff are punctual and dressed according to TRP uniform standards. - Check set up and tables before service - Maintain cleanliness and setup of all guest areas. - Monitor health and safety standards throughout the hotel. - Ensure decisions prioritise company interests and guest/staff safety - Review and manage daily reports (occupancy, guest feedback, maintenance). - Update and manage guest profiles. - Support Senior Duty Manager in policy implementation. - Assist in setting and achieving short and long-term operational goals. - Participate in and manage specific projects to enhance guest experience. - Assist and support the Rooms Division and Food & Beverage Department. - Act as Senior Manager and point of contact in the absence of General Managers. **REQUIREMENTS & QUALIFICATIONS** - 5 years’ Experience in a luxury 5* establishment (required) - 3 years’ Room Division Experience (preferred) - 3 years’ Food & Beverage Experience (preferred) - 3 years’ Housekeeping Experience (preferred) - 5 years’ Hotel Management Experience (required) - Diploma in Hospitality (required) - Strong English verbal and written communication skills - International Language (Advantageous) - Systems - Micros (POS), Opera (PMS), Microsoft Office - Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Wine Steward La Residence, Franschhoek
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Wine Steward at La Residence is involved in all aspects of wine service, from making recommendations to our guests, to managing stock, liaising with our Chefs on property and the Group Beverage Manager at head office. Their main role is to ensure that the wine experience of The Royal Portfolio at La Residence is met, in order to contribute to the purpose...
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Farm Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeLocated in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Farm Supervisor will be responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The...
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Housekeeping Supervisor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Porter La Residence
4 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Porter at La Residence needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of The Royal Portfolio's properties and standards and to ensure that they adhere to The Royal Portfolio’s Purpose...
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Front Office Manager La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe main purpose of the **Front Office Manager**at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded, and so that we continue to achieve The Royal Portfolio's purpose which is...
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Housekeeping Supervisor La Residence
4 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Waiter La Residence
7 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect_ - stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food...
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Franschhoek, South Africa The Royal Portfolio Full timeThe purpose of the Handyman at La Residence is to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards at La Residence, in order to ensure that we live up to our purpose, which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Guest satisfaction -...
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Financial Controller La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Financial Controller at La Residence is responsible for working alongside and in support of the Management team and Heads of Department to ensure that all financial processes and records meet compliance requirements and remain in budget. It's no simple task to balance the expenses of a 5* Premium property with the purpose of The Royal Portfolio, which is...
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Duty Manager La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. **MAIN DUTIES & RESPONSIBILITIES** - Ensure complete guest interaction and...
