Duty Manager La Residence
1 week ago
The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. **MAIN DUTIES & RESPONSIBILITIES** - Ensure complete guest interaction and satisfaction. - Be the point of contact for guests and anticipate and cater for their needs. - Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison. - Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel. - In the absence of the General Managers, been the Senior Manager and point of contact at the hotel. - Ensuring that all decisions are made with Company's interest been put first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff. - Monitor health and safety throughout the hotel. - Guide site inspections and guests around the property. - Living, breathing and understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. **REQUIREMENTS & QUALIFICATIONS** - 5 years’ Experience in a luxury 5* establishment (required) - 3 years’ Room Division Experience (preferred) - 3 years’ Food & Beverage Experience (preferred) - 3 years’ Housekeeping Experience (preferred) - 5 years’ Hotel Management Experience (required) - Diploma in Hospitality (required) - Strong English verbal and written communication skills - International Language (Advantageous) - Systems - Micros (POS), Opera (PMS), Microsoft Office - Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Porter La Residence
5 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Porter at La Residence needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of The Royal Portfolio's properties and standards and to ensure that they adhere to The Royal Portfolio’s Purpose...
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Front Office Manager La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe main purpose of the **Front Office Manager**at La Residence is to oversee the management and control of the daily operations in the Front Office department, including the Boutique/ Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded, and so that we continue to achieve The Royal Portfolio's purpose which is...
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Housekeeping Supervisor La Residence
5 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Waiter La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect_ - stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food...
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Franschhoek, South Africa The Royal Portfolio Full timeThe purpose of the Handyman at La Residence is to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards at La Residence, in order to ensure that we live up to our purpose, which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Guest satisfaction -...
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Night Auditor La Residence
2 weeks ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Adherence to company...
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Night Auditor La Residence
5 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is responsible for specific hotel operations from 19.00 - 07.00 and will be required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay. - MAIN DUTIES & RESPONSIBILITIES - Adherence to company policies and procedures - Welcoming all Guest upon arrival -...
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Guest Relations Officer | La Residence
6 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Guest Relations Officer | La Residence
6 days ago
Franschhoek, South Africa The Royal Portfolio Full timeLa Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a...
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Waiter | La Residence
20 hours ago
Franschhoek, Western Cape, South Africa THE ROYAL PORTFOLIO Full time R180 000 - R250 000 per yearThe Waiters at La Residence manage and control the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, "to give our guests a complete experience and a perfect stay".We are looking for a Waiter to join our team for a maternity...
