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Guest Relations Officer | La Residence
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Guest Relations Officer | La Residence
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Farm Supervisor La Residence
2 weeks ago
Located in the winelands of Franschhoek, La Residence is set within productive vineyards and orchards, which the Farm Supervisor will be responsible for. From maximising the productivity of the estate in order to supply the hotel with fruit, vegetables, eggs, herbs and flowers, to overseeing the maintenance of the hotel gardens and the estate at large. The gardens at La Residence play a very important role in ensuring that we live up to to our purpose, which is _"to give our guests a complete experience and a perfect stay"._ **MAIN DUTIES & RESPONSIBILITIES** - Manage the Farm team in carrying out the duties to maintain, develop and care for: Vineyards, fruit and olive trees and vegetables / Lawns, hedges, shrubs, flower beds, trees / The rose garden and greenhouse / Irrigation / Fire Safety / Equipment and assets / Roads and pathways / Animals - Contribute to the profitability of the hotel through increased production and quality of produce for the hotel Kitchen and Housekeeping teams - Build a happy, motivated and effective Farm team - Create and maintain a positive working environment for the team - Ensure adequate rostering is done to ensure maximum efficiency of team; - Bring any HR issues to the attention of the HR Manager - Ensure that guest environment is respected at all times. Always be welcoming, friendly and courteous when encountering guests. Ensure strictest confidentiality with regards to guest information. **REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS** - Matric certificate - Valid Drivers license - 5+ years experience managing the maintenance of a high-end estate, preferably for a luxury hotel - Knowledge of local fruit and wine production and industry - Proven track record of leading a team - Basic computer skills an advantage (Word, Excel, Outlook, a Project Management tool such as Trello would be advantageous) - Excellent verbal communication in English as well as reading and writing South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
