Customer Care Agent

4 days ago

Cape Town, South Africa Career Box Full time

**Position Purpose**

Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will ensure they go the extra mile for their customers to ensure focus on high quality customer care in line with the JetBlue ethos of customer service.

**Job Fit**

Those who are successful in this role tend to enjoy interacting with customers and are motivated by providing great service and are passionate about helping others. They have good product knowledge and know how to identify customer needs and provide solutions. They can work in a fast-paced dynamic environment. Have a good level of confidence and assertion through knowledge underpins all interactions. Consultants must demonstrate the ability to deliver exceptional service to our customers with emotional resilience no matter the situation.

**Prerequisites**
- Grade 11 and/or Grade 12
- 0-6 Months working experience
- Good command of the English language
- Display strong Customer Service skills, empathy and patience are key as you would be dealing with different customers
- Computer literate with the ability to multitask
- Neutral accent

**Competencies**
- Good communication at all levels and an excellent command of the required language
- Active listening skills
- Sound decision making skills
- Emotional resilience
- Demonstrates problem solving through using available tools and resources to guide decisions
- Highly conversational, empathetic and caring
- Understanding of customer service principles and practices
- Professional and polite with a customer service orientation
- Adaptability and resilience
- Target driven with high energy levels.
- Computer literate with good key board skills
- Attention to detail ensuring all legislative and compliance requirements are covered for each call
- Maintain high levels of integrity at all times
- Good conflict resolution skills
- Accountable and able to take ownership of work independently.

Contact Hamish Gordon

**Salary**: From R5,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Customer Care Agent

    2 days ago

    Cape Town, Western Cape, South Africa c-8af5-4d7e-a53f-e10179aacf29 Full time

    Job Title: Customer Care AgentLocation: Cape Town (Office based)Job Type: Full Time, PermanentSalary/ Offer: R About us:DSG is a leading BPO company specializing in digital solutions for various industries. We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.The role:We are looking for young,...

  • Customer Care Chat Agent

    4 days ago

    Cape Town, South Africa Turfsport Full time

    **Who we are**: A leading provider of omni-channel wagering software for casino, sports, horse racing, numbers and more. **TURFSPORT** provides fully managed end-to-end solutions for online, mobile and retail operators. In order to provide even more innovation and react faster to the growing demands of the iGaming industry **TURFSPORT** has entered into a...

  • Customer Care Agent

    5 days ago

    Cape Town, South Africa IGT Solutions Full time

    **Position: Customer Care Agent** **Location: Cape Town, South Africa** Profile Requirements - Education: High School diploma/ GED, or equivalent work experience - Experience: 0-1 years of customer service experience - Complexity: Ability to utilize empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer...

  • Executive-Customer Care Voice-Customer Experience

    3 weeks ago

    Cape Town, South Africa EXL Full time

    Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...

  • Customer Care Agent

    7 days ago

    Cape Town, South Africa Sydsen Full time

    Our client has an exciting opportunity for a enthusiastic and energetic person to join their Contact Centre. Duties and Responsibilities: - Customer relationship building management - Provide customers with product and service information - Problem solving tasks during shift - Handle and take full responsibility for customer related queries - Handle daily...

  • Customer Care Position X2

    2 weeks ago

    Cape Town, South Africa Africa Direct Group Life and Investments Full time

    Customer Care Position x2 Contract We are looking for a motivated Customer Care agent to join our dynamic Customer Care team. Please note that this is a temporary position, valid for 3 months contract. Duties and Responsibilities: - Maintain, manage, and grow relationships with customers. - Carry out clerical duties, including answering phones and...

  • Executive-Customer Care Voice-Customer Experience

    2 weeks ago

    Cape Town, South Africa EXL Full time

    Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....

  • Customer Care Administrator

    1 week ago

    Cape Town, South Africa Africa Thinking Management Solutions Full time

    **JOB DESCRIPTION** As the Customer Care Agent/Administrator, you will be the first point of contact with our clients, providing them with information, assistance and support they need regarding their policies. Additionally, you will be responsible for creating and maintaining an accurate client database, as well as monitoring and verifying payments of...

  • Insurance Customer Service Agent

    5 days ago

    Cape Town, South Africa Africa Direct Group Life and Investments Full time

    **Customer Care Position x2** We are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team. **Duties and Responsibilities**: - Maintain, manage, and grow relationships with customers. - Carry out clerical duties, including answering phones and preparing documents. - Identify and assess customers’ needs to achieve...

  • Executive-Customer Care Voice-Inbound

    2 weeks ago

    Cape Town, Western Cape, South Africa EXL Full time R240 000 - R3 600 000 per year

    Purpose of this RolePerforms a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants answering a wide variety of incoming telephone calls. Calls range from general inquiries, support for claim medical providers and auto body shops and Policyholders looking for guidance and assistance as it relates to...