Insurance Customer Service Agent

5 days ago

Cape Town, South Africa Africa Direct Group Life and Investments Full time

**Customer Care Position x2**

We are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team.

**Duties and Responsibilities**:

- Maintain, manage, and grow relationships with customers.
- Carry out clerical duties, including answering phones and preparing documents.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Updating the relevant systems with accurate information.
- Behave with great professionalism.
- Keep accurate record of own work activities.

**Preferred Qualification and Experience**:

- Matric/ Grade 12 essential.
- 2-3 years’ Customer Care experience.
- Computer literacy skills (Microsoft office).
- Insurance knowledge and understanding is a must.
- RE-5 is advantageous.
- Working knowledge of call center systems, processes, and business operational rules.
- Good communication and interpersonal skills.
- Clear credit and criminal record.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- insurances Customer service: 2 years (required)

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