Executive-Customer Care Voice-Customer Experience

4 days ago


Cape Town, South Africa EXL Full time

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review. Attach the fax for existing precert cases needing additional information. Intake agent needs to determine whether case should be cancelled or build Investigate previous case history to determine case outcome Fax back providers Research certain drugs Data capture from system to template. Seniority Level Entry level Employment type Full-time Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at EXL by 2x Get notified about new Customer Care Executive jobs in Cape Town, Western Cape, South Africa . #J-18808-Ljbffr



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