Executive-Customer Care Voice-Customer Experience
2 days ago
Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review. Attach the fax for existing precert cases needing additional information. Intake agent needs to determine whether case should be cancelled or build Investigate previous case history to determine case outcome Fax back providers Research certain drugs Data capture from system to template. Seniority level Entry level Employment type Full-time Job function Other Industries Business Consulting and Services Salary ZAR150,000.00 - ZAR200,000.00 #J-18808-Ljbffr
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...
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Cape Town, South Africa EXL Full timeSenior - Customer Experience Consultant - Customer Care Voice - Customer Experience EXL Cape Town, Western Cape, South Africa Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies...
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Executive-Customer Care Voice-Inbound
4 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to...
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Executive-Customer Care Voice-Inbound
2 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong...
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Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa. We are looking for a Customer Service Representative to join our dynamic team as the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
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Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeEXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a...
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Executive-Customer Care Voice-Inbound
3 weeks ago
Cape Town, South Africa EXL Full timeEXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
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Executive-Customer Care Voice-Inbound
2 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
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Cape Town, South Africa EXL Full timeVice President 1-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with ‘Zero’ impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation...
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Executives-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeCoordinator-Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...