Customer Care Administrator

6 days ago

Cape Town, South Africa Africa Thinking Management Solutions Full time

**JOB DESCRIPTION**

As the Customer Care Agent/Administrator, you will be the first point of contact with our clients, providing them with information, assistance and support they need regarding their policies. Additionally, you will be responsible for creating and maintaining an accurate client database, as well as monitoring and verifying payments of premiums on monthly basis. Your role is crucial in ensuring that our clients feel supported and valued, especially during difficult times.

**KEY RESPONSIBILITIES**
- Assist clients with policy information, claims processing and payment queries
- Guide clients through the claim process, ensuring a smooth and stress-free experience
- Create and maintain a comprehensive client database, ensuring all information is accurate and up to date.
- Regularly update and manage client records, including policy details, contact information and interaction history.
- Monitor and verify the payment of premiums on monthly basis and follow up with clients regarding any overdue payments
- Resolve customer complaints and issue in a timely and effective manner.
- Provide clients with information about additional services and policy options.
- Work closely with the sales agent manager, claims and underwriting teams to ensure the client needs are met.

**REQUIREMENTS**
- Matric with tertiary qualification in customer service, insurance or related field is preferred
- Proven experience in customer service, preferable within the insurance or financial services sector
- Strong communication skills, both verbal and written
- Valid driver’s license
- Proficiency in database management ad customer relationship management (CRM) software
- Ability to monitor and manage payment records with attention to detail
- Ability to handle sensitive situations with empathy and discretion
- Excellent problem-solving skills and attention to detail
- Ability to work independently as well as part of a team.

**PERSONAL TRAITS**
- Compassionate and empathetic, with a genuine desire to help others.
- Patient and calm under pressure, with strong emotional intelligence
- Reliable and committed to providing exceptional customer service
- Highly organized with the ability to manage multiple tasks simultaneously
- Detail-oriented with strong focus on accuracy in database management and payment tracking.

**WORKING CONDITIONS**
- Office based with standard work schedule; some flexibility may be required during peak periods.
- Interaction with clients may occasionally involve handling sensitive and emotional situations

**WHY JOIN US**
- Opportunity to make a meaningful difference in the lives of our clients
- Supportive and friendly work environment
- Comprehensive training and career development opportunities
- Competitive salary and benefits package.

HOW TO APPLY

**Job Type**: Temporary
Contract length: 3 months

Pay: R6 000,00 - R8 000,00 per month

Application Question(s):

- Do you have a qualification in Customer Service, Insurance or related field

**Experience**:

- Customer Care and Administration: 3 years (required)

License/Certification:

- Driver's License (required)

Application Deadline: 2024/11/22

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