Customer Service
2 weeks ago
**Introduction**
Reputable vehicle security company urgently requires the services of Customer Service - Acquisitions in their Sales department based at their head office in Johannesburg.
**Responsibilities**:
- The Acquisitions agent is responsible for sales and lead conversion targets
- Marketing to both existing and new customers
- Follow up on outstanding leads and/or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Dealing with customer queries and complaints in a competent, efficient and professional
manner
- Selling of value added services
- Up-selling and obtaining referrals
- Provide constant feedback to intermediaries, management and other departments regarding status
of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Ensure achievement of own performance requirements
**Skills and Competencies**:
- Selling skills (objection handling & negotiation)
- Customer centric
- Deadline and results driven
- Initiative and teamwork
**Job Requirements**:
- Minimum Matric qualification
- 1-year Previous call centre experience in a sales environment is essential
- RE 5 is a requirement.
- 120 FAIS credits advantageous
- MS Office knowledge (Basic or Intermediate Excel)
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