Customer Service Consultant
3 weeks ago
Creating purposeful careers as we build the future of contact centre solutionsTo provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations. Responsibilities : Drive significant growth and profitability in the context of cost management. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers. Engage with customers in a professional way as specified in the service standards. Ensure customers' needs and expectations are understood. Process customers' requests efficiently and effectively. Resolve all customer queries efficiently and within agreed timelines. Build and maintain relationships with internal and external parties to support the business strategy. Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets. Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries / requests, ply with governance in terms of legislative and audit requirements. Track, control, and influence business activities with the specific aim to increase sales and service efficiencies. Manage own development to increase competencies. Qualifications and Experience : Grade 12, Tertiary qualification, Banking qualification #J-18808-Ljbffr
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Customer Service Consultant
2 days ago
Johannesburg, South Africa Logic 360 Group Full timeJob Objective: The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow...
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Customer Services Consultant
2 days ago
Johannesburg, South Africa Lawson Direct Channel Full time**Job Description: Customer Services Consultant**: **Location: Johannesburg, South Africa**: **Remote working: Remote working not available**: **Requirements**: - Proven work experience as a Customer Service Consultant or a similar role - Excellent communication and interpersonal skills - Ability to effectively manage and resolve customer issues - Strong...
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customer service consultant
1 week ago
Johannesburg, Gauteng, South Africa Smollan Full time R150 000 - R250 000 per yearWe are on the lookout for a Customer Service Consultant based in JHB NorthAs a Customer Service Consultant, you will be responsible for:Customer HandlingAdministrationClient Service1–2 years call centre experience preferable/ Customer service experience/Administrative experienceMatricCustomer service skillsConflict resolution skillsBrand...
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Customer Service Consultant
1 week ago
Johannesburg, South Africa HARTMANN Full timeAt HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can...
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Customer Service Consultant
7 days ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a **Customer Service Consultant** based in **JHB North** **As a Customer Service Consultant, you will be responsible for**: - Effective administration - Customer handling - Client service - Effective teamwork and self-management - Call centre experience preferable/ Customer service experience/Administrative experience - Grade 12 -...
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Customer Service Consultant
14 minutes ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** in JHB. **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience - Grade 12/NQF level 4 - Customer service skills - Conflict resolution skills - Brand...
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Customer Service Consultant
1 week ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** based in **JHB CBD** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12/NQF level 4 - Customer service skills -...
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Customer Service Consultant
4 days ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** to be based in **JHB NORTH** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12 - Customer service skills - Conflict...
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Customer Service Consultant
2 days ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for an experienced **Customer Service Consultant** based in **Gauteng-** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12/NQF level 4 - Customer service...
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Customer Service Consultant
2 days ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Customer Service Consultant in JHB North. As a Customer Service Consultant, you will be responsible for: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential - Matric - Customer service skills -...
