Customer Service Agent

2 weeks ago

Johannesburg, South Africa Moladira Skills Full time

Key Responsibilities

Customer Interaction:

- Respond promptly to customer inquiries through chat platforms, ensuring a high standard of professionalism and accuracy.
- Provide technical support and troubleshooting for fibre-related services and equipment.
- Escalate unresolved issues to technical teams or higher management as necessary.

Issue Resolution:

- Diagnose and resolve connectivity issues, account discrepancies, and other service-related concerns.
- Track and follow up on customer complaints, ensuring a timely resolution.

Knowledge Sharing:

- Educate customers about product features, pricing, and promotions.
- Assist customers with setup instructions and user guides for fibre services.

Documentation:

- Maintain accurate and detailed records of customer interactions in CRM systems.
- Provide feedback and suggestions for improving customer service processes and tools.

Collaboration:

- Work closely with the technical and sales teams to ensure customer needs are met.
- Share customer feedback with relevant departments to improve service delivery.

Qualifications and Experience

**Education**:

- High school diploma or equivalent. A degree or certification in a relevant field is a plus.

**Experience**:

- Minimum 1-2 years of experience in customer service, preferably in the telecommunications or fibre industry

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