Customer Relationship Manager

1 week ago

Johannesburg, South Africa Service Solutions Staffing Full time

Gauteng

,

JHB - Central

Customer Relationship manager - Luxury Retail

Our client, a market leader in Luxury is seeking to employ a CRM at their Sandton Store

Customer Relationship manager - Luxury Retail

Our client, a market leader in Luxury is seeking to employ a CRM at their Sandton Store

The Client Relations Manager is a key position within the Client Engagement Department at our client, which
aims at building, enhancing and developing further the relations between the Brand and its clients, at all touch
points of the customer engagement journey -including, but not limited to, the brick-and-mortar store environment.

**KEY RESPONSIBILITIES**
Specific responsibilities include:

- In line with the brand and company’s strategy and reflecting the local ambition, s/he works together with Retail and directly with the Store to develop, retain and upgrade, mainly, _existing_
- S/he understands the strategy and translates it into effective day-to-day operational actions that can be efficiently embraced and put into action by the Client Advisors in Stores.
- S/he is responsible for developing and deploying engagement communications with Stores, such as morning briefs and newsletters; and for Clients, through specific call-to-action messages that can be delivered in form of phone calls, mails and/or selling scripts, etc. for clienteling engagement.
- In conjunction with CRM and Campaign Management teams, s/he digests key consumer insights to empower Client Advisors and fuel Clienteling actions in, and by stores.
- Contextualizes global directions into sound local operational actions.
- S/he helps navigate Stores with client OTOs, coaching Store Staff and supporting them to achieve specific target KPIs.
- Works in synch with Retail, to align on activities and goals, works closely with MD, delivering the voice of the client to enhance buying.

**PROFESSIONAL EXPERIENCE & QUALIFICATIONS**:

- High communications skills, both written and verbal forms
- Base digital literacy and CRM knowhow
- Experience in customer-related or hospitality-related businesses or functions

For more information please contact:
Marlene Smith

  • Customer Relationship Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa OLX Full time R90 000 - R120 000 per year

    Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.Our Employment Equity goals...

  • Customer Relationship Manager

    7 days ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Relationship Manager Equity ~ Non Equity Johannesburg East - Gauteng Reporting to : Sales Manager To manage and maintain current Regional Accounts, ensure new business development, oversee Sales Agents and manage relationships with end-users to achieve business objectives Essential Qualifications, Experience & Skills - Experience in Food Service...

  • Customer Relationship Manager

    1 week ago

    Johannesburg, Gauteng, South Africa BÜHLER GROUP Full time R600 000 - R900 000 per year

    Johannesburg, South AfricaPermanent80-100%Onsite Bühler Group in Johannesburg, South Africa is looking for a passionate and skilled professional to join our team asCustomer Relationship Manager. This position will be responsible to drive revenue growth and market share by implementing strategic sales plans and building strong relationships with key...

  • IT Customer Relationship Manager

    1 week ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements - Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services - Management functions. - Financial...

  • Customer Relationship Manager

    1 week ago

    Johannesburg, South Africa Sydsen Full time

    A well-established automotive dealership in Johannesburg North is seeking a **Customer Relationship Manager **to join their team. **The main purpose of this position**: - The role requires creative thinking and a real talent for communications - Tasks will involve suggesting ideas based on customer feedback, working with managers and other teams to shape...

  • Customer Relationship Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Bühler Group Full time R250 000 - R500 000 per year

    Bühler Group in Johannesburg, South Africa is looking for a passionate and skilled professional to join our team asCustomer Relationship Manager. This position will be responsible to drive revenue growth and market share by implementing strategic sales plans and building strong relationships with key customers and partners.This is where you'll excelDerive,...

  • Customer Relationship Manager

    2 weeks ago

    Johannesburg, South Africa OLX Full time

    Customer Relationship Manager - Gauteng at OLX Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can‑do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long‑term relationships with customers and resolve any issues that arise to ensure customers are...

  • Customer Relationship Manager

    1 week ago

    Johannesburg, South Africa Bühler Group Full time

    Bühler Group in Johannesburg, South Africa is looking for a passionate and skilled professional to join our team as Customer Relationship Manager. This position will be responsible to drive revenue growth and market share by implementing strategic sales plans and building strong relationships with key customers and partners. Responsibilities Derive, define,...

  • Customer Relationship Manager

    7 days ago

    Johannesburg, South Africa LexisNexis Full time

    Purpose - Responsible for engaging with key municipal customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the new and existing customer base, create sales plans to generate revenue and create long-term relationships with existing and potential customers.- Roles and...

  • Customer Relationship Manager

    2 days ago

    Johannesburg, South Africa OLX Full time

    **WELCOME TO OLX** **At OLX, we work together to build a more sustainable world through trade**. We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands...