Personal Lines Sales Manager

Posting Description:
**Sales Centre Manager**

Do you have managerial experience? Great knowledge of policy wordings? Read on

Aon South Africa is hiring a Sales Centre Manager, in the Sales and Marketing department based on a hybrid basis, from our Head Office in Sandton.

The role of a Sales Centre Manager is to lead the Personal Lines Sales Centre in achieving new business targets, and to be responsible for continuous refinement of processes and ensuring optimum productivity, whilst ensuring consistent MOS adherence.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
Effectively managing day to day productivity and operations across the personal lines new business team, with a focus on improving sales performance.

Leverage all resources to ensure the attainment of pre-determined targets and the growth of the Personal Lines client base are achieved.

Gives account directly to the National Sales Manager, while the leader will direct the sales team to attain daily, weekly and monthly sales targets.

Handling staff turnover and recruitment as and when necessary to guarantee that customers’ needs receive prompt attention.

Providing suggestions and support for earmarking and setting up sales processes.

Initiating and coordinating monthly, quarterly, and annual sales plans and strategies that will guarantee achievement of new business target.

Providing assistance, directing sales personnel, and working closely with the human resource team to resolve daily staff issues and adherence to HR policies.

**Other responsibilities include**:

- Set and drive daily & weekly targets.
- Establish high productivity and quality standards by driving strategic focus areas and best practice.
- Monitor call metrics; call time, quality and customer experience.
- Monthly call and quote audits to supervise accuracy of work, quality of advice and adherence to MOS, underwriting mandate and processes.
- Provide daily, weekly and monthly reporting to consultants and National Sales Manager.
- Resolve client complaints (escalate where applicable).
- Resolve client queries raised by consultants (escalate where applicable).
- Handle underwriting and claims queries when necessary.
- Responsible for resource capacity planning - work times, training rosters, etc. to support achievement of monthly targets and service delivery goals.
- Ensure client service delivery within the team to maintain client satisfaction level.
- Collaborate with colleagues from other departments to improve efficiency and overall service delivery.
- Identify and recommend process, technology, measurement and reporting improvements.
- Provide prompt reports on crucial issues to direct senior officers and suggest solutions where necessary.
- Supervise crucial key account possibilities.
- Make propositions, provide suggestions and designate sales target and job obligations to each sales staff member.
- Ongoing coaching and mentoring of consultants including regular progress meetings.
- Appraise performance of staff; give suggestions, reward or award corrective action and offer proposals on dismissal of personnel where applicable.
- Generate action plans to enhance performance and productivity of underperforming personnel.
- Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
- Successfully empower and manage the national sales center in achieving the new business target, including training on how to attain business sales objectives.
- Ensure that schemes run profitably by adhering strictly to the underwriting criteria.
- Leads team initiatives and any new divisional or branch strategies.
- Keeps up with market trends within the insurance industry and is aware of competitors’ products/ offerings.
- Works with PPS employees to ensure high quality, efficient and compliant delivery of all clients servicing administrative/transactional activities.
- Has close working relationships with the client management and bid management teams and brings them into the relationship at the appropriate times.

**How this opportunity is different**:
The culture at Aon enables us to bring our best each day and do great work for our clients. The advice and solutions our colleagues provide give our clients the clarity and confidence to make better decisions to protect and grow their business. And when businesses thrive, communities and people flourish.

**Skills and experience that will lead to success**:
**Qualifications**
- A minimum of Grade 12 or equivalent.
- A Bachelor’s degree is preferable.
- Must be registered as a representative with the FSB in terms of the FAIS Act.

**Knowledge**:

- Individual with knowledge of the principle