Personal Lines Underwriter

Gauteng, JHB - Northern Suburbs
- R 25 000 - R 30 000 Monthly Cost To Company (Plus Provident fund and Life Cover)

**Qualifications**:
Successfully Completed RE 1/5

Minimum five years relevant work experience in Short Term Insurance

Matric certificate

NQF Level 4 certificate in short term insurance

CPD certificates indicating that your last cycle is up to date

Class of business certificate in Personal Lines

Completed DOFA report

Must be a registered Rep with current Employer and not working as a Personal Underwriter
**_under supervision_**.
- Ability to function independently and under pressure;
- Assertiveness;
- Continuous Learning;
- Commitment;
- Customer Driven;
- Excellent Communication skills;
- Flexible and Adaptable to change;
- Goal oriented;
- High attention to detail;
- Honesty, Integrity and Ethical Behaviour;
- Results oriented;
- Self-Starter / Proactive / Ability to use own initiative;
- Team player.

**Securing New Business**
- Capture and collate client and risk details received from Sales;
- Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guide and mandates;
- Other Insures: Approach market for quotes;
- Provide Sales with quotes from Insurers;
- Ensure all FAIS documents are completed by Client and Sales;
- On confirmations from client / sales arrange cover with Insurer;
- Process policy documents - raise debits where applicable;
- Total turnaround time - 72 hours (3 working days)._

**Renewals**:
Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)
- Check to see if all relevant FAIS documents are on file;
- Review the latest record of advice on the policy;
- Review correctness of cover and insured details on policy ;
- Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
- Obtain / Negotiate terms with insurers (Domestic - Insurer collect);
- Assist AE with market exercise where necessary - complete comparison;
- Confirm renewal discussion with client to AE or vice-versa Underwriter - to be reduced to in writing;
- Lay off cover with Insurer (Personal);
- Update summary with renewal information;
- Process policy documents - raise debits where applicable ensuring debit is raised in correct financial period;
- Send renewal to client (copying in AE) or Complete pack to AE for delivery - both Domestic and Personal;
**Domestic**:
Domestic Renewals to be prepped by the renewal team - from prepping to sending to client ensuring all relevant documents are attached. Where applicable, to discuss with relevant Underwriter / AE;
**Confirmations**
- Cover confirmation to be processed immediately - copy to AE, client and Insurer (Insurer: Personalonly);
- Diarise if there is outstanding information;
- Process amendment directly if all information available;
- Turnaround time - Immediate._

**Amendments**
- Acknowledge receipt of amendment request - advise AE;
- Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates;
- Other Insurers: Obtain terms and process amendment;
- Send copy to Insurers - this is applicable to Personal only;
- Turnaround time - 48 hours._
- **Cancellations **Advise AE immediately;
- Send to Team Leads / Underwriting Managers for cancellation to be actioned;
- Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance; _Turnaround time - 48 hours._

**Multi-Claimants / Portfolio Management**
- Process corrective endorsement / cancellation on Insurer’s advices;
- Or_
- Process corrective endorsement / cancellation as part of the renewal (rule set) raised;
- Turnaround time - 48 hours._

**Manage own area of control**
At all times:

- Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave.
- Be punctual, keeping to prescribed hours / timekeeping;
- Deadlines: Ensure all turnaround times and target dates are adhered to;
- Display personal accountability for own actions, quality of work and personal development;
- Effectively and efficiently maintain filing system;
- Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
- Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
- Exhibit Com[any Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
- Maintaining professional behaviour and work ethic;
- Perform adhoc duties as allocated from time to time;
- Team player and adhere to the backup arrangement as required by department to ensure cohesion.

For more information please contact:

- Stuart Boden