Consultant Personal Lines

2 weeks ago

Johannesburg, South Africa Old Mutual South Africa Full time

Consultant Personal Lines – Old Mutual South Africa Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Purpose Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation. Responsibilities Telephonically guide customers through the product offering, pricing, terms and conditions. Take ownership of queries and ensure they are resolved timeously and effectively. Handle urgent and complex enquiries and requests received telephonically and via email. Escalate unresolved matters and keep the customer informed of any delays in resolving an issue. Maintain the outlined QA average on all calls. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Accurately and efficiently capture all customer data. Finalise calls at point of contact, where possible. Forward accurate policy documents to customers within mandated timeframes. Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer. Requirements (Skills & Experience) Grade 12 Regulatory Examination (RE) – (Required) Minimum NQF Level 4 Short Term Insurance (Required) Relevant Tertiary – or Insurance Qualification. 2 – 3 years’ experience in the short term insurance industry. Competencies Customer Service Customer Interaction Analytical Thinking Collaboration Executing Skills and Attributes Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Attention to detail and accuracy. Customer-oriented Customer-focused with a positive attitude. Ability to work independently and as part of a team. Strong organizational and time management skills. Skills Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling Competencies Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Interpersonal Savvy, Manages Ambiguity, Manages Complexity Education NQF Level 3 & NQF Level 2 - Below school leaving Closing Date 18 November 2025 , 23:59 Equal Opportunity Employer The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. #J-18808-Ljbffr

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