Fulfilment Operations Consultant

**About Tripplo**

At Tripplo, our vision is to create the new standard for African road freight logistics. Based in Johannesburg, we are building our own logistics platform that facilitates the safe & efficient movement of cargo across the SADC region. Our award-winning platform also gives transporters technology to automate & optimise their operations for significantly better efficiency & profitability. This approach allows us to work towards becoming Africa’s largest transporter without owning a fleet of trucks.

Fast Company recently awarded us South Africa’s 2021 Most Innovative Company in South Africa and we were named Africa Arena’s Best Johannesburg Start-up in 2020.

**The Role**

Tripplo is looking for a Fulfilment Operations Consultant (FOC) in its Johannesburg, South Africa office. The FOC will be part of Tripplo’s Growth Team and will be responsible for managing & ensuring high levels customer satisfaction through operational excellence. This will be done primarily through benchmark standards of execution by building a strong & committed base of transporter supplier / subcontractors. Understanding the cargo customer requirements is critical for this role as the FOC will then ensure adequate qualified & vetted capacity is available contractually & ad-hoc for South Africa & Southern African regions.

**Responsibilities**

**Customer focus**
- Understanding & mapping out cargo customer capacity requirements into truck requirements.
- Own the SLAs for the assigned customer accounts. I.e. truck indent vs truck placement performance, transit time adherence, percentage of incident free trips, etc.
- Accountable for the monthly, quarterly & annual trip, revenue and margin targets for the set of assigned customer accounts
- Ensure timely invoice submission and timely collections from the assigned set of customer accounts
- Share performance MIS with clients on SLAs on agreed frequency. Lead monthly Tripplo operations performance review meeting with customer

**Transporter focus**
- Identifying, market to & on-board high quality transporters as Tripplo partners or subcontractors.
- Effective onboarding (adherence to on boarding process) & setting up of new transporters on the Tripplo platform.
- Improve utilisation of existing transporters on the Tripplo platform,.I.e. number of trips / truck per month for each on
- boarded transporter. Performance management of active transporters
- Owning the contracting process for securing the regular supply of trucks.
- Conduct electronic & manual vetting & verifying transporter companies & their fleet (trucks, trailers & drivers) to ensure that compliance information is up to date.
- Providing training & guidance to transporters on the various features that drive technology adoption. Help active transporters increase their revenue from the Tripplo platform
- Maintaining solid relationships at all levels with transporters (Operational, Administrative & management) to help them maximise on revenue generated from the Tripplo platform.
- Run & maintain strategic regular feedback & check-in meetings with transporters to foster long-term strategic relationships.
- Ensure high fulfilment rates of cargo customer loads through the transporters on Tripplo.
- Regularly checking GIT cover for active transporters.
- Actively requesting quotations from transporters for various lanes that can be readily presented to the cargo customers.
- Conduct weekly loads planning with transporters aligned to cargo customer capacity requirements.
- Ensure that transporters are paid timeously & keep track of transporter payments.
- Maintain professional administration & perfect records of every load issued and fulfilled through the Tripplo platform,
- Provide reports of transporter commitments & performance, ultimately sharing key learnings with the team.

**Key Requirements**
- More than 6 years in the logistics space.
- Experience working with transporters within South Africa & cross border across SADC.
- Start-up experience advantageous.
- Good communication skills - especially in English.
- Ability to work with people at various levels of an organisation.
- Working well with computer productivity tools, role will be mostly technological.
- Driver’s license & ability to travel.
- Ability to work across multiple cultures.
- Flexible schedule - ability to work in evenings & weekends.
- Self-starter who doesn’t need supervision.
- Good energy & keen to learn new skills quickly.
- Teamwork - ability to work across multiple teams.
- Managing different projects & stakeholders at the same time.
- Creative problem solving.

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)