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Fulfillment Agent

2 weeks ago

Johannesburg, South Africa Rentoza Full time

**Welcome to Rentoza** We're a South African company revolutionizing e-commerce with our subscription service for digital goods and appliances. By making access, affordability, and flexibility a reality, we’re transforming the customer experience.

We’re looking for a **Fulfillment Agent**to join our dynamic team in our Woodstock, Cape Town office. This is an excellent opportunity for a motivated and detail-oriented individual to contribute to the success of a high-growth technology company during a critical period.

**Please note**: The role requires the ability to lift and handle heavy appliances and equipment regularly.

**Key Responsibilities**

**Order Processing**:

- Receive and review customer orders through our e-commerce platform.
- Verify product availability, pricing, and shipping details.
- Process orders accurately and efficiently using our order management system.

**Inventory Management**:

- Monitor inventory levels and update stock records as needed.
- Conduct inventory counts and reconcile discrepancies.
- Coordinate with the procurement team to replenish stock as necessary.

**Picking and Packing**:

- Retrieve products from designated storage areas based on order requirements.
- Pack orders securely and accurately, ensuring products are properly labeled for shipping.
- Organize packed orders for pickup or shipment according to shipping deadlines.

**Quality Control**:

- Inspect products for quality and accuracy before packing.
- Identify damaged or defective items and take appropriate action.
- Maintain high standards of quality and consistency in all fulfillment processes.

**Shipping and Logistics**:

- Coordinate with shipping carriers to arrange pickups and deliveries.
- Generate shipping labels and documentation for outgoing orders.
- Track shipments and update customers on order status as needed.

**Customer Service**:

- Respond to customer inquiries regarding order status, shipping updates, and product availability.
- Resolve issues related to order fulfillment in a timely and professional manner.
- Provide exceptional customer service to ensure a positive shopping experience.

**Minimum Qualifications & Requirements**
- Bachelor’s Degree in Supply Chain or equivalent
- Previous experience in warehouse operations, order fulfillment, or logistics preferred.
- Familiarity with e-commerce platforms and order management systems.
- Strong attention to detail and accuracy in order processing and inventory management.
- Strong inventory experience
- Excellent organizational and time management skills, with the ability to prioritise tasks effectively.
- Good communication and interpersonal skills, with a customer-centric approach.
- Ability to work efficiently in a fast-paced environment and meet deadlines.
- Basic computer skills and proficiency in using productivity software and inventory management tools such as Google Workspace, Slack, ZenDesk, Atlassian, and Google G-Suite.

**Contract Details**
- **Duration**: Fulltime.
- **Location**: Sandton office.
- **Hours**: Flexible, with availability for evenings, weekends, and holidays if required.

**Why Join Rentoza?**

While this is a temporary role, you’ll enjoy being part of an innovative, fast-paced team working to redefine e-commerce in South Africa. This contract provides an opportunity to develop your skills, gain valuable experience, and contribute meaningfully to our exciting journey.

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting
- **By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.**_

Pay: R10 000,00 per month

Application Question(s):

- How many years of inventory experience do you have?
- What is your current CTC?
- What is your notice period?

**Education**:

- Bachelors (required)

**Experience**:

- warehouse operations, order fulfillment, or logistics: 1 year (required)