Channel and Product Fulfilment Operations Specialist

22 hours ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Channel and Product Fulfilment Operations Specialist,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

In this role, you will be required to engage in the execution and support of product and channel-related fulfilment processes, including processing client requests for channel setups and product activations.

You will also need to ensure accuracy, compliance with regulatory requirements, and timely completion of tasks, directly contributing to client satisfaction and operational efficiency.

Are You Someone Who Can:

- Accurately process new client requests for channel access (e.g., online platforms) and product activations (e.g., trade finance or payment products).
- Verify and manage client information related to product fulfilment, ensuring accurate updates in internal systems.
- Ensure all setups and activations meet internal policy requirements and comply with industry regulations.
- Collect, review, and manage client documentation needed for product and channel activation.
- Act as the first point of contact for resolving product or channel-related issues during setup.
- Liaise with internal teams such as IT, Risk, and Compliance to ensure seamless product and channel delivery.
- Maintain proactive communication with clients, providing updates on activation status and managing expectations.
- Update internal systems with client channel and product details to reflect accurate records of active services.
- Conduct regular reviews of fulfilment processes to maintain accuracy and compliance.
- Work closely with Product Managers to understand product requirements and timelines.
- Ensure timely and efficient delivery of requested channels and products to meet client deadlines.
- Maintain detailed records of all setup processes and interactions for audit and reporting purposes.
- Identify and escalate potential risks in the fulfilment process.
- Assist in the training of new team members on product and channel fulfilment processes.
- Gather client feedback on product/channel setups and incorporate improvements into fulfilment processes.
- have NQF Level 6 as the minimum qualification
- have knowledge of Calypso, Murex, SMART
- have an understanding of corporate client servicing environment
- have experience in similar environment

You Will Have Access To:

- Opportunities to network and collaborate
- Challenging Work
- Opportunities to innovate

Post

RMB

LI-MM15

Job Details

25/06/25

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