Receptionist

1 week ago

Port Elizabeth, South Africa Clicks Group Limited Full time

**Listing reference**: 021770

**Listing status**: Online

**Position summary**

**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Gqeberha (Port Elizabeth)

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

**Job description**

**Role Purpose**:

- To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

**Role Objectives**:

- Receiving Clients as per the set SOP,
- Greet visitors appropriately
- Determine visitor needs in a professional manner
- Maintain visitor register
- Offer refreshments to visitors where appropriate
- Direct visitors to correct person
- Ensure back up when absent from reception desk
- Answer Phone Calls
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call
- Deal with queries and provide correct information
- Forward calls to appropriate person
- Take and deliver messages accurately and completely
- Manage Mail
- Sort and distribute incoming mail
- Prepare outgoing mail for pick-up or courier
- Organize courier deliveries
- Administration/Clerical Support
- Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.
- Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc
- Book meeting rooms and sending booking confirmation to participant
- Assist with Labour broker or service provider Kaba enrollment etc and work hand in hand with labour broker admin team with Edma time and attendance.
- Assist with any ad hock admin duties assigned.

**Minimum requirements**

**Experience and Education**:

- Matric or NQF level 4
- Contact Centre or Telephony Etiquette Certificate desirable
- Minimum 1 year relevant customer service experience
- Minimum 1 year switchboard / receptionist experience

**Job related knowledge**
- Front desk support or Office administration
- Knowledge of customer service principles and practices

**Competencies Required**:

- Effective communications skills - oral & written
- Computer skills including the ability to do spreadsheet and word processing
- Time management skills
- First Call resolution

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