Partner Relationship Manager

4 days ago

Johannesburg, South Africa Sage Full time

Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Job Description**:
To work closely with linked Business Partner accounts to define the Business Partner’s strategy and growth plans and align them with Sage AME’s growth initiatives and strategies. The Partner Account Manager is there to assist linked accounts and act as the Business Partner’s contact into Sage. The Partner Account Manager is required to build solid professional relationships with the Channel and internally through the various Sage departments.

Key Responsibilities

Maintain a high level of integrity and ethics in all dealings/relationships. This ensures that you protect both your personal and the Sage brand.
- Drive an increase in onboarding the Sage Product stack and/or growing existing base.
- Ensure
- Drive a high level of satisfaction of all managed partners by driving the Single point of contact agenda for business partners so as to minimize delays.
- Address Partner Concerns and support partners in getting action/resolution to queries. Your activities should increase Channel Presence as well as Sage engagement and Channel activity.
- Assist Partners in getting in touch with the right individuals within the Sage Team to Assist them.
- Drive activities within the channel and managed partners. These activities are also referenced in the example of PAM related activities but are not limited to the proposed list and may include activities within a reasonable scope.
- Drive success in managed partner accounts by developing clear and agreed business plans.
- Complete Business plan details; Contacts, Marketing plans, Forecast and targets.
- Ensure that partner contact details on the plans are as current as possible.
- Understand and report back the challenges Partners experience. And influence the organization to strategically create visibility to the challenges and drive awareness/resolution.
- Knowledge of Sage Products;
Sage 200 Evolution

Sage 300C

Sage X3

Sage Intacct

Sage Payroll Professional

Sage 300 People

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