Senior Manager: CEOs Office

**Purpose of this Senior Management Role**

The incumbent is responsible for being a trusted advisor and coordinator on behalf of the Chief Executive’s Office (CEO). Will be providing high-level strategic support to the CEO in planning, executing, and ensuring the success of the CEO’s mandate by facilitating the efficient and effective functioning of the CEO’s Office. The SM will be expected to supervise officials and ensure follow-ups and coordination of EXCO decisions is tracked and implemented effectively. The role drives ensuring alignment of CETA policies and procedures to ensure best service delivery.

The SM will be a liaison to and between CEO and Executives; and will co-ordinate internal and external relations efforts including overseeing assurance units and some special projects implementation as housed within the CEO’s Office.

**Responsibilities**:

- Ensure that Executive Managers and Senior Managers support the CEO’s and Accounting Authority’s decisions; through follow up, coordination and tracking successful implementation of AA’s, CEO’s and EXCO decisions.
- Oversee all CEO’s office initiatives across the CETA to ensure their conception and implementation support the strategic intent aligned with strategic plans, operational plans and SLA signed with DHET.
- Set and drive comprehensive goals and objectives for high performance and growth to support the CETA’s strategy and objectives; including ensuring all performance achievements are recorded on the CETA IT systems, tracked, analysed and reported on timeously to enable corrective actions by the CEO and EXCO members.
- Manage and maintain an efficient filing and document management system for the CEO’s office.
- Respond to, or routes priority or confidential enquiries from external or internal sources with correspondence or other messaging on behalf of the CEO.
- Reviews and comments on materials and documents related to the execution of high-profile strategic projects and programmes being presented to the CEO to ensure accuracy and quality thereof.
- Continually monitor the flow of information going in and out of the CEO’s office.
- Ensure that sound business practices regarding programme and project management exist within CEO’s Office.
- Lead and ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating business unit scorecards, CETA Business Scorecard, Service Standards (in consultation with the CEO).
- Review on behalf of and advise the CEO all communications that needs the CEO approval; including recommending any communications to be issued to CETA staff.
- Design, implement and use insights gained through business information to compile reports, and metrics to measure success and inform the business decision making process and realign objectives across the CETA.
- Monitor, report and continuously evaluate progress of the Risk, Internal Audit functions and Special Projects, business units’ achievements against the Operational Plan and Strategic Plan objectives.
- Ensure all CETA strategies are cascaded by Executives to all staff.
- Lead the identification and mitigation of internal systems and procedural barriers to enhance excellent customer/stakeholder’s positive experience.
- Implement monitoring and evaluation in own area of accountability in line with the CETA wide Monitoring and Evaluation framework.
- Analyse information and compile complex documents for the CEO in preparation of meetings, engagements, presentations, etc.
- Perform ongoing risk assessments to identify and evaluate internal and external risks that could impact operations.
- Monitor the progress of risk mitigation activities and escalate issues that require higher-level intervention.
- Manage internal audits to assess the organization’s compliance with regulatory standards.
- Communicate policy updates and regulatory changes to relevant CETA teams.
- Ensure working environment contributes to improving employee engagement, recognition and increased productivity.
- Conduct desk-top research on topics / issues requested by CEO, manage and track special interventions led by the Office of the CEO.
- Manage and supervise performance and address non-performance and ensure all officials in the CEO’s Office live the CETA values.

**General responsibilities attached to this role**
- Provide inputs into relevant audit processes and assist where required respond to audit findings and queries within defined timeframes.
- Lead and drive the planning and compilation of the CEOs office business unit’s annual budget aligned to the tactical delivery plans to support the implementation of set strategic objectives.
- Lead the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of departmental talent pools; and ensure Learning and Development is continued monitored and improved.
- Identify and monitor departmental risks and develop and maintain a risk register from such activi