User Study Customer Service

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.

The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you must be willing to work weekends for consideration for this position.
This position will be a salary position that will extend to approximately December 31, 2024 in duration (however, scope of work could change based on client needs). This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.
Voxelmaps is looking to fill Customer Service Support positions with candidates that are detail-oriented in the Durban, South Africa area with a passion for technology, people, and supporting the development of AI training. You’ll be supporting a large study that will be developing new technology for consumer-based devices. No previous experience is required, all applicants are welcome to apply. A dedicated team of trainers will be available for your on-going growth and success.

Voxelmaps focuses on the development of AI Mapping, Field Collection, and Participant Based Studies. We work all over the nation and globally collecting data for AI training for some of the biggest tech giants in the industry. Check us out on www.techresearchstudies.com for more information on this project

Opportunities:

- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology

Responsibilities:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

Research Assistant Profile:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
- Some experience with i OS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills

Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered.

RESPONSIBILITIES
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

EDUCATION and/or EXPERIENCE
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

LANGUAGE SKILLS
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually moderate. Environment may require you to be outside. Equipment to operate include computer screen and keyboard, stapler, phone and calculator.

Job Type:

- Full-time, 30-40 hours, Seasonal Temporary Employee

Timeline:

- Tentative start date of November 25th, 2024 running to end of December, 2024 with possible extension - not guaranteed. (Please understand: Start dates and project timeline can fluctuate and is not guaranteed/subject to change per client needs.)

Pay:

- 10,500 RAND (ZAR) per month, paid semi-monthly. Overtime pay based on daily rate.

Experience:

- Customer Service: 1 year (Preferred).
- Market Research: 1 year (Preferred).

Locations:

- Durban, South Africa area, or within reasonable daily driving distance (Required).
- Relocation is not offered.
- Must be able to commute to office daily.

Work authorization:

- South Africa (Required).

EEO Statement: The client is an equal opportunity employer. All qualified applicants will receive consideration for employment. Supplier shall not discriminate against any worker based on age, disability, ethnicity, gender, marital status, national origin, political affiliation, color, race, religion, sexual orientation, gender identity or expression, union membership, protected veteran status, genetic information, or any other status protected by country law, in hiring and other employment practices. Supplier shall not require pregnancy or medical tests, except where required by applicable laws or regulations or prudent for workplace safety, and shall not improperly discriminate based on test results.

Disclaimer: All claims and offers to compensation, rewards, and onboarding procedures are at the sole discretion of the client and not that of the consulting firm.