Call Centre Agent

5 months ago

Durban, South Africa Kura (SA) Full time

Kura are looking for an experienced **Customer Service Advisor - Gas and Electric campaign** to join our team in Mount Edgecombe

**PURPOSE OF JOB**

To contact customers and provide service. To deal with complains and handle queries.

**KEY RESPONSIBILITIES**
- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer
- Efficiently complete customer requests and provide accurate information, always ensuring the highest level of customer care is provided.
- Handle and manage customer complaints from start to resolution, ensuring the customer is at the forefront of all you do.
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Follow up on customer calls and provide feedback where necessary
- Upsell products and services when applicable
- Maintain efficiency and productivity by meeting and exceeding daily targets and monthly targets
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Ensure data accuracy by following verification procedures such as repeating and confirming the necessary customer information (DPA)
- Accurate dispositioning of calls
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Maintains communication equipment by reporting problems
- Positive engagement with Team Leader and colleagues

**2.1 EDUCATION AND QUALIFICATIONS**
- Minimum 6 months experience in a UK or Australian call centre customer services environment
- Experience in objection handling

**SKILLS, KNOWLEDGE AND CAPABILITY**

**Essential**
- **Detail orientation**: You pay attention to detail in order to produce high quality output, no matter what the pressures
- **Flexibility**: You remain adaptable and flexible in the face of unfamiliar or changing situations
- **Enthusiasm**: You demonstrate passion and energy when communicating goals, beliefs, interests or ideas
- **Initiative**: You take independent action to make things happen and achieve goals
- Positive attitude to work
- Professional
- Presentable in appearance
- Ability to listen to understand
- Friendly and polite
- Approachable
- Self-driven

**Job Type**: Permanent

Pay: R6,000.00 per month

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