End-user Computing Analyst

5 months ago


Durban, South Africa Boardroom Appointments Full time

**Employment Type**: Full-time

We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems, with a focus on second-line support for incidents and requests across various technology domains.

**Key Responsibilities**:

- Proactively monitor work queues to identify and resolve incidents/requests within agreed SLAs.
- Perform operational tasks to ensure timely resolution of issues.
- Update tickets with resolution tasks performed and maintain accurate records.
- Provide second-level support and identify root causes of incidents and problems.
- Communicate effectively with other teams and clients to extend support.
- Execute changes with clear risk identification and mitigation plans.
- Escalate tickets as necessary to ensure prompt resolution.
- Collaborate with automation teams to optimize efforts and automate routine tasks.
- Assist L1 Security Engineers with initial triage and troubleshooting.
- Lead initial client escalations for operational issues.
- Contribute to change management processes by logging change requests and executing approved maintenance activities.
- Analyze incident and request tickets for quality and recommend improvements.
- Produce trend analysis reports to identify opportunities for automation and optimization.
- Contribute to project work and disaster recovery functions as needed.

**Requirements**:

- Bachelor's degree or equivalent qualification in IT/Computing.
- Relevant certifications such as CCNA, CCNP, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc., are preferred.
- Moderate-level experience in managed services handling cross-technology infrastructure.
- Proficiency in ticketing tools, preferably ServiceNow.
- Working knowledge of ITIL processes.
- Experience working with vendors and/or third parties.

**Skills**:

- Strong communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Excellent problem-solving skills and analytical thinking.
- Strong technical skills across various domains including cloud, networking, security, etc.
- Familiarity with Cisco, Microsoft, AWS, Azure, and other relevant technologies.
- Experience with SAP is a plus.


  • End User Computing

    6 months ago


    Durban, South Africa Games Global Operations Limited Full time

    Overview: Hot role! We are currently looking for an **End User Computing (EUC) Lead** to join our growing global team! As an EUC Lead, you will be responsible for delivering high quality technology support services to the Games Global end users. You must balance strong technical abilities with genuine interpersonal and leadership skills to satisfy end...

  • Sales Representative

    1 month ago


    Durban, South Africa Jobted ZA C2 Full time

    Responsibilities: - Identify and pursue new business opportunities among end-users - Build and maintain relationships with key end-user accounts - Conduct product demonstrations and training sessions for end-users - Collaborate with distributors and external sales representatives to maximize sales opportunities - Provide exceptional customer service to...

  • Sales Representative

    2 months ago


    Durban, South Africa Ann Swann Personnel (Pty) Ltd Full time

    We are seeking a proactive and customer-focused End-User Sales Representative to drive our client's business growth among end-users. The ideal candidate will need to have a passion for promoting safety in the workplace and a strong desire to achieve company goals. An opportunity for ongoing training and professional development.Responsibilities:Identify and...

  • Sales Representative

    2 months ago


    Durban, South Africa Ann Swann Personnel Full time

    Responsibilities:Identify and pursue new business opportunities among end-usersBuild and maintain relationships with key end-user accountsConduct product demonstrations and training sessions for end-usersCollaborate with distributors and external sales representatives to maximize sales opportunitiesProvide exceptional customer service to ensure customer...

  • Graduate Sam Analyst

    3 months ago


    Durban, South Africa Games Global Operations Limited Full time

    Overview: **Games Global Graduate Programme 2025** **Graduate IT Asset Management Analyst** **About**: Are you a graduate or final-year student searching for a suitable career opportunity in an energetic IT company? If so, then look no further. The Games Global Graduate Programme provides 12 months of valuable on-the-job training to graduates who are...

  • Business Analyst

    1 month ago


    Durban, South Africa Hire Resolve Full time

    Hire Resolve's client is actively seeking a dynamic Business Analyst to join their team in Durban, KZN. In this role, you will be responsible for analyzing business needs, facilitating communication between stakeholders, and implementing effective solutions that enhance operational efficiency. Responsibilities: - Conduct stakeholder interviews to gather...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    **About the Role:**We are seeking a highly motivated and detail-oriented Systems Analyst Intern to join our team at Talksure. This 12-month paid internship provides hands-on experience in systems analysis, administration, and project coordination.**Key Responsibilities:Assist the Senior Systems Analyst in creating functional specifications, flowcharts, and...

  • Business Analyst

    2 months ago


    Durban, South Africa Hire Resolve Full time

    Hire Resolve's client is actively seeking a dynamic Business Analyst to join their team in Durban, KZN. In this role, you will be responsible for analyzing business needs, facilitating communication between stakeholders, and implementing effective solutions that enhance operational efficiency.Responsibilities: Conduct stakeholder interviews to gather...


  • Durban, KwaZulu-Natal, South Africa Carlysle Human Capital Full time

    About the RoleWe are seeking a highly skilled Senior Data Engineer to join our team at Carlysle Human Capital. As a key member of our IT department, you will be responsible for designing and developing scalable data pipelines and related systems in a research-focused environment.Job DescriptionDesign and develop end-to-end technical aspects of...


  • Durban, KwaZulu-Natal, South Africa Indian Ocean Export Company Full time

    Indian Ocean Export Company is a dynamic and ambitious family-owned export trading business based in Durban, South Africa. We specialize in the export of FMCGs, fruit and vegetables, meat, wines, and building materials to over 55 countries worldwide.We are seeking a skilled and experienced Front End Developer (Angular) to join our team of passionate...

  • Business Intelligence

    2 weeks ago


    Durban, South Africa Jobted ZA C2 Full time

    Job Description: The BI Analyst will play a pivotal role in crafting and refining the company's BI infrastructure to align with their dynamic business requirements. This position entails crafting and managing tailored reports for diverse clientele, guaranteeing data precision, and furnishing actionable intelligence. The Analyst will serve as a cornerstone in...


  • Durban, KwaZulu-Natal, South Africa Carlysle Human Capital Full time

    We are Carlysle Human Capital, a leading provider of human capital solutions. We have an exciting opportunity for a highly skilled Data Engineer to join our team.About the RoleThis is a technical role that requires a strong focus on designing and developing scalable data pipelines and related systems in a research-focused environment. You will be responsible...

  • Fraud Analysts

    6 months ago


    Durban, South Africa Rewardsco (Pty) Ltd Full time

    A Fraud Analyst is responsible for providing professional and efficient service and exception reporting. An analytical mindset is the key to succeeding in this role. This hands-on analyst will assist with the standardization of fraud and forensics services and procedures along with streamlining any discovered inefficiencies. A Fraud Analyst will play a key...


  • Durban, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...


  • Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    **Business Intelligence Analyst Role at Network Recruitment**Network Recruitment is seeking a highly skilled Business Intelligence Analyst to play a pivotal role in crafting and refining our BI infrastructure. This position entails crafting and managing tailored reports for diverse clientele, guaranteeing data precision, and furnishing actionable...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled Senior IT Systems Analyst to join our team. The ideal candidate will have 7-10 years of experience in Information Technology, with 3-4 years in Systems Analysis and design.About the RoleThe Senior IT Systems Analyst will be responsible for developing high-level end-to-end designs and macro designs in the context of...


  • Durban, South Africa Neptune Full time

    Co-ordinates procedures associated with the analysis of business needs and end userrequirements through the development, design and maintenance of small to major applicationsbusiness system and/ or program or enhancements using Computer Aided Software Engineering(CASE) packages, reporting on the phases of the system development life cycle, aligning...

  • Business Intelligence

    6 months ago


    Durban, South Africa Network Recruitment Full time

    Job Description:The BI Analyst will play a pivotal role in crafting and refining the company's BI infrastructure to align with their dynamic business requirements. This position entails crafting and managing tailored reports for diverse clientele, guaranteeing data precision, and furnishing actionable intelligence. The Analyst will serve as a cornerstone in...

  • Functional Analyst

    1 month ago


    Durban, South Africa Spar Group Limited Full time

    Job category: Product Manager/ Functional or Business Analyst Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction A position has become available for a Functional Analyst - Loyalty to join our dynamic team. The purpose of a Functional Analyst is to evaluate business requirements and translate them into...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    We are pleased to offer a 12-month paid internship at Talksure, providing hands-on experience in the field of Information Technology. This exciting opportunity is designed for graduates looking to develop their skills and establish their careers.The Systems Analyst Admin Intern will play a crucial role in ensuring smooth project execution by providing...