Customer Service Consultant

1 month ago


Durban, South Africa LexisNexis Full time

Customer Support Consultant

Are you passionate about providing excellent customer service? Do you enjoy resolving inquiries and helping customers? If so, we have an exciting opportunity for you

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Customer Support Specialist, you will provide new and existing customers with outstanding service related to billing inquiries, service requests, suggestions, and complaints. You will resolve customer issues fairly and effectively, provide product and service information, and identify opportunities to enhance customer relationships.

Responsibilities:

- Address customer inquiries and complaints efficiently.
- Provide accurate information about products and services.
- Identify and act on upselling opportunities to maintain and increase income streams.
- Recommend and implement programs to support customer needs.
- Perform routine assignments within the Customer Support/Operations function.
- Receive guidance and direction from experienced team members.

Requirements:

- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with empathy and professionalism.
- Proficiency in using technology and customer support tools.
- Experience in customer service or related fields is a plus.
- Willingness to learn and grow in a dynamic environment.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

"We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Medical Aid
- Study Leave"

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

.



  • Durban, South Africa Aloecrest Healthcare Full time

    We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services. KNOWLEDGE & RESPONSIBILITIES - Listening to customer...


  • Durban, South Africa OneCall24 Full time

    We require Customer Services Consultants.(USA Campaign) Minimum Requirements: - Must have call center experience - Experience in Customer care ,Retail and or Sales. - 6mnths minimum - Matric or Equivalent - Fluent command of English WhatsApp to book interview :0786596183 Salary structure: R5000 incl: incentives and shift allowance **Salary**: From...


  • Durban, South Africa LexisNexis Full time

    Customer Client Support Ops Consultant Are you passionate about driving customer success and motivated by client satisfaction? Would you like to join our dynamic team as a Customer Client/Operations Consultant, where you'll optimize processes, drive customer success, and deliver impactful solutions. About our Team LexisNexis Legal & Professional, which...

  • Customer Service

    2 weeks ago


    Durban, South Africa Gigpros Direct Marketing Full time

    Customer service consultants We are looking for an energetic, well-spoken customer service consultant to join out team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries,resolving issues,and providing information on our product and services. **Requirements**: *Matric or...


  • Durban, South Africa RELX Full time

    Customer Support Consultant Are you passionate about providing excellent customer service? Do you enjoy resolving inquiries and helping customers? If so, we have an exciting opportunity for you! About the Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global...


  • Durban, South Africa Nova Oral Care Full time

    Nova Oral Care is a leading provider of innovative and high-quality oral care products designed to enhance smiles and promote overall dental health. We are looking for an enthusiastic individual to Join our new branch in Kloof KZN. **Position Overview**:The **Junior Customer Service Consultant** at Nova Oral Care plays a crucial role in delivering...


  • Durban, South Africa Debt Solutions SA Full time

    Debt Solutions SA is recruiting for a Debt Review Customer Service Consultant At our Cowey Park Durban offices - You will be Responding to customer service queries within SLA - Ensuring that queries are resolved timeously and with accuracy - Administration and Data capturing - Terminations - Customer Complaints - Clearance Certificates - Change of...


  • Durban, South Africa LexisNexis Full time

    Role Description Key Accountabilities: Service Delivery - To act as an ambassador of the company and demonstrate company values. - Telephone and written correspondence Etiquette: Deal with customers in a professional manner. - First Call Resolution: To effectively resolve customer enquires on first contact. - Take ownership of customers’ requests and...


  • Durban, South Africa RELX Full time

    Role Description Key Accountabilities: Service Delivery - To act as an ambassador of the company and demonstrate company values. - Telephone and written correspondence Etiquette: Deal with customers in a professional manner. - First Call Resolution: To effectively resolve customer enquires on first contact. - Take ownership of customers’ requests and...


  • Durban, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB2359)**: Durban, Kwa Zulu Natal - Customer Service - Student Journey Officer/Customer Service Consultant (JB2359) Durban Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to...


  • Durban, South Africa Aloecrest Healthcare Full time

    **Job Types**: Full-time, Permanent **Salary**: R17,000.00 - R32,000.00 per month **Education**: - Certificate (preferred) **Experience**: - Customer service (preferred)


  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Deliver quality consulting services to the Client Design and configure solutions that maximise the client’s software investment and reducing waste accordingly Enhance the Client’s working relationship to build longer relationship Develop/Configure custom software solutions as required through scripting and...


  • Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to...

  • Sales Consultant

    7 days ago


    Durban, South Africa Bluff Personnel Consultant Full time

    Duties will include calling on existing and new customers to promote and grow the Company brand, preparation of quotes, making presentations to potential customers at a senior level, resolving queries and complaints, assisting with branch duties when required, etc


  • Durban, South Africa Innovative Acquisitions International Full time

    **Responsibilities**: - Engage potential customers through in-person presentations to introduce our product line. - Identify customer needs and provide recommendations for the most suitable solutions to meet their requirements. - Attain sales targets and meet objectives within the designated time frame. - Foster lasting relationships with both new and...


  • Durban, South Africa Kontak Recruitment SA Full time

    Durban, Kwa Zulu Natal - Customer Service - Student Journey Officer/Customer Service Consultant (JB2359) Durban Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...

  • Service Consultant

    2 months ago


    Durban, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Service Consultant

    2 months ago


    Durban, South Africa Sanlam Full time

    About the Company Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Durban, South Africa Job Crystal Full time

    A bespoke consulting business is looking for Team Leaders to drive superior customer service performance delivered to clients and their customers, by achieving outstanding levels of quality and operational efficiency. Delivering a full stack of marketing and sales services. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Fill your team with A+ Players -...


  • Durban, South Africa Berea Group Of Colleges Full time

    **Customer Relations Consultant** **Job Purpose** CRM staff must be pleasant, a good listener and even-tempered. To do well in this role you need to be able to remain calm when students are frustrated and have experience working with people. - Maintain a positive, empathetic, and professional attitude towards students at all times. - Respond promptly to...