Customer Service Consultant
1 week ago
Customer Support Consultant
Are you passionate about providing excellent customer service? Do you enjoy resolving inquiries and helping customers? If so, we have an exciting opportunity for you
About the Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
As a Customer Support Specialist, you will provide new and existing customers with outstanding service related to billing inquiries, service requests, suggestions, and complaints. You will resolve customer issues fairly and effectively, provide product and service information, and identify opportunities to enhance customer relationships.
Responsibilities:
- Address customer inquiries and complaints efficiently.
- Provide accurate information about products and services.
- Identify and act on upselling opportunities to maintain and increase income streams.
- Recommend and implement programs to support customer needs.
- Perform routine assignments within the Customer Support/Operations function.
- Receive guidance and direction from experienced team members
Requirements:
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with empathy and professionalism.
- Proficiency in using technology and customer support tools.
- Experience in customer service or related fields is a plus.
- Willingness to learn and grow in a dynamic environment.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
"We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave"
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.
Please read our
.
-
Customer Service Consultant
2 months ago
Durban, South Africa LexisNexis Full timeCustomer Client Support Ops Consultant Are you passionate about driving customer success and motivated by client satisfaction? Would you like to join our dynamic team as a Customer Client/Operations Consultant, where you'll optimize processes, drive customer success, and deliver impactful solutions. About our Team LexisNexis Legal & Professional, which...
-
Customer Service Consultant
1 week ago
Durban, South Africa LexisNexis Full timeCustomer Support Consultant Are you passionate about providing excellent customer service? Do you enjoy resolving inquiries and helping customers? If so, we have an exciting opportunity for you! About the Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global...
-
International Retail Sales Consultant
4 weeks ago
Durban, KwaZulu-Natal, South Africa Service Solutions Full timeJob DescriptionA successful Retail Sales Consultant at Service Solutions will be responsible for promoting premium brands at our busy Pavilion Branch. To excel in this role, you should possess Grade 12, retail experience at a premium brand, and excellent customer service skills.ResponsibilitiesRepresenting international FMCG retailers in retail salesEmployed...
-
Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full timeWe are seeking a skilled Phone Support Agent to provide exceptional customer service to our clients. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Answer customer calls in a polite and courteous manner.Respond to customer...
-
Student Services Consultant
6 months ago
Durban, South Africa Educor Full time**Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to...
-
Durban, KwaZulu-Natal, South Africa Discovery Limited Full timeJob OverviewThis is an exciting opportunity to join Discovery Limited as a Pre Auth Service Consultant, working in a dynamic environment where you will be responsible for delivering exceptional customer service and ensuring the seamless resolution of queries.
-
Customer Sales Consultant
3 months ago
Durban, South Africa Innovative Acquisitions International Full time**Responsibilities**: - Engage potential customers through in-person presentations to introduce our product line. - Identify customer needs and provide recommendations for the most suitable solutions to meet their requirements. - Attain sales targets and meet objectives within the designated time frame. - Foster lasting relationships with both new and...
-
Service Consultant
1 month ago
Durban, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Service Consultant
1 month ago
Durban, South Africa Sanlam Full timeAbout the Company Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Customer Service Representatives
4 weeks ago
Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at Pro Select Consulting. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.About the RoleThis role involves handling incoming and outgoing calls, responding to...
-
Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeAbout Us:Exhilarate is a dynamic and fast-growing company located in a vibrant and exciting location. We pride ourselves on delivering exceptional customer experiences and providing our employees with opportunities for growth and development.Job Description:We are seeking a highly motivated and enthusiastic individual to join our team as a Sales Consultant....
-
Financial Services Consultant
6 months ago
Durban, South Africa Stratford academy Full time**Client Experience Consultant Durban** **Key responsibilities** - Calling on members exiting, entering, retiring, and nearing retirement from retirement funds. - Providing the initial contact for benefit advice counselling. - Providing in and outbound telephony support across all business units - Contacting members who responded to the system generated SMS...
-
Customer Sales Consultant
6 months ago
Durban, South Africa Unique Personnel Full time**Job Number** - 71125 **Job Type** - Permanent **Job Title** - Customer Sales Consultant **Computer Skills** - MS Office **Industry** - Engineering **City** - eThekwini (Durban) **Province** - Kwazulu Natal - Area: Durban (Kwa Zulu-Natal) - Must reside within Chatsworth, Shallcross or Malvern- Reporting to: Area Sales Manager- ROLES AND...
-
Technical Services Consultant
1 month ago
Durban, South Africa Jobted ZA C2 Full timeWe are looking for a skilled and client-focused Technical Services Consultant to provide technical solutions and support for our clients. In this role, you will act as the liaison between our technical team and clients, ensuring that technical issues are resolved efficiently, and providing guidance on best practices for implementing our products and...
-
Customer Services Consultant-2
6 months ago
Durban, South Africa LexisNexis Full timeAbout our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal...
-
Customer Service Agent
6 months ago
Durban, South Africa WNS Global Services Full time**Company Description** **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...
-
Service Desk Consultant
2 weeks ago
Durban, South Africa Durban University of Technology Full timeDurban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and...
-
Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeJob Title: Service AdvisorCompany: Bosch UmhlangaJob Type: Full-timeJob Summary:A highly motivated and customer-focused Service Advisor is required to join our dynamic team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the...
-
Customer Care Consultant
8 months ago
Durban, South Africa HotelJobs.co.za Full time**About Us**: First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality. **Position Overview**: We are looking for a dedicated and...
-
Regional Service Consultant
6 months ago
Durban, South Africa Dymaxa Recruitment Full timeOur client, a non-profit, medical scheme is seeking a **Regional Service Consultant for the KZN area.** **Responsible for excellent service delivery to members, advisors, providers, and suppliers in accordance to prescribed processes. Coordinating the functions and logistics of the regional office and responsible for all purchases and other logistic...