Territory Customer Support Manager

4 days ago

South Africa Jobted ZA C2 Full time

Territory Customer Support Manager Kenya

Purpose of the Role:
Achieves marketing unit product support and customer / dealer satisfaction goals in set geographic areas of responsibility. Develop channel partner technical and product support (hands on). Preempting and resolving technical and/or parts issues impacting machine performance and uptime. Working with channel partners to manage customer and dealer relationships, delivering channel partner / customer / dealer training and administering product warranty and other reimbursement policies.

Major Duties:

- Frequent travel to assist channel partners / dealers / end users HANDS ON with malfunctioning machinery
- Resolves product and performance issues HANDS ON with channel partners / customers / dealers and communicates with factories on appropriate issues and solutions, including Customer Satisfaction Index (CSI) and CRM (Customer Relationship Management
- Manages efforts in developing channel partners product support capabilities (Service ADVISOR, Dealer Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer satisfaction
- Delivers product training, technical and/or management training to channel partners, company employees or customers and facilitates channel partner employee development by counselling them on training plans and class enrollment
- Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and attending shows
- Administers company product warranty / Product Improvement Program (PIP) policies and resolves other reimbursement issues
- Depending on division requirements, may be required to develop channel partners service management / profitability capabilities
- Administers product support policies and / or progress
- Tracks and reports competitive performance

Skills, Abilities and Knowledge:

- Knowledge of dealer product support capacity and competencies
- Skills in interpersonal communications, negotiations and conflict resolutions
- FULL understanding of Customer Support Process
- Knowledge of products, customers, markets and competitors

Education Requirements:

- Degree in Engineering / Technology discipline
- Degree in Agricultural Science discipline or equivalent
- Degree in Marketing discipline a plus

Experience Required:

- Customer Support Experience with direct customer interaction regarding products, parts and services (3 years)
- FIELD experience with REGULAR customer contact, knowledge of dealer / distribution network
- FACTORY experience with regular interfacing with design, engineering and manufacturing, worldwide geographic area of responsibility and focused product-specific knowledge (1-3 years)
- PRACTICAL experience with heavy machinery, agricultural equipment

How to Apply:

If you meet the above requirements, please send your resume DIRECTLY

  • Territory Customer Support Manager

    3 days ago

    South Africa Jobted ZA C2 Full time

    Are you experienced in providing hands-on technical support in the agricultural or machinery industry? My client is recruiting for a Territory Customer Support Manager, based in Kenya, with a strong emphasis on agricultural industry experience. Key Responsibilities: - Provide technical support and guidance on agricultural machinery, construction products,...

  • Territory Customer Support Manager Kenya

    4 days ago

    South Africa Jobted ZA C2 Full time

    Territory Customer Support Manager Kenya Major Duties: - Frequent travel to assist channel partners / dealers / end users HANDS ON with malfunctioning machinery - Resolves product and performance issues HANDS ON with channel partners / customers / dealers and communicates with factories on appropriate issues and solutions, including Customer Satisfaction...

  • Territory Sales Manager

    2 weeks ago

    South Africa Network International Full time

    Job Title: Territory Sales ManagerWe are seeking a highly motivated and experienced Territory Sales Manager to join our team at Network International. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive growth and revenue within your assigned territory.Key Responsibilities:Develop and implement...

  • Territory Manager

    4 days ago

    South Africa Jobted ZA C2 Full time

    A leading powerhouse in the Agricultural sector is on the lookout for a dynamic and self-driven Territory Manager to join their team. If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move! Major Purpose: Develops and achieves marketing goals and...

  • Territory Manager

    1 month ago

    South Africa Adzuna ZA B C2 Full time

    A leading powerhouse in the Agricultural sector is on the lookout for a dynamic and self-driven Territory Manager to join their team.If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move!Major Purpose:Develops and achieves marketing goals and...

  • Territory Manager

    1 month ago

    South Africa Network International Full time

    A leading powerhouse in the Agricultural and Manufacturing sector is on the lookout for a dynamic and self-driven Territory Manager to join their team.If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move! Major Purpose: Develops and achieves...

  • Territory Manager

    1 month ago

    South Africa Adzuna ZA B C2 Full time

    A leading powerhouse in the Agricultural and Manufacturing sector is on the lookout for a dynamic and self-driven Territory Manager to join their team.If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move!Major Purpose:Develops and achieves marketing...

  • Territory Manager

    4 weeks ago

    South Africa Network International Full time

    A leading powerhouse in the Agricultural sector is on the lookout for a dynamic and self-driven Territory Manager to join their team.If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move!Major Purpose: Develops and achieves marketing goals and...

  • Territory Sales Manager

    11 hours ago

    South Africa Network International Full time

    Job Title: Territory Sales ManagerA leading powerhouse in the Agricultural sector is seeking a dynamic and self-driven Territory Sales Manager to join their team.Job Summary:We are looking for a highly motivated and experienced Territory Sales Manager to develop and achieve marketing goals and objectives in a defined geographic area. The ideal candidate will...

  • Territory Sales Manager

    1 month ago

    South Africa Network International Full time

    About the RoleWe are seeking a highly motivated and results-driven Territory Sales Manager to join our team at Network International. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and revenue expansion within your assigned territory.Key ResponsibilitiesChannel Development:...

  • Territory Sales Manager

    3 weeks ago

    South Africa Network International Full time

    Job Title: Territory ManagerA leading powerhouse in the Agricultural and Manufacturing sector is seeking a dynamic and self-driven Territory Manager to join their team.Job Summary:The successful candidate will be responsible for developing and achieving marketing goals and objectives in a defined geographic area by developing channel partners, promoting...

  • Territory Sales Manager

    2 weeks ago

    South Africa Network International Full time

    Job Title: Territory ManagerA leading powerhouse in the Agricultural sector is seeking a dynamic and self-driven Territory Manager to join their team.Job Summary:The successful candidate will be responsible for developing and achieving marketing goals and objectives in a defined geographic area by developing channel partners, promoting products and services...

  • Territory Sales Manager

    4 weeks ago

    South Africa Network International Full time

    Network International is seeking a skilled Territory Manager to develop and achieve marketing goals and objectives in a defined geographic area. The ideal candidate will possess a strong technical understanding of heavy agricultural equipment and have 3-5 years of proven experience in the field. Key responsibilities include counseling channel partners on...

  • Territory Manager SA

    1 month ago

    South Africa Network International Full time

    A leading powerhouse in the Agricultural and Manufacturing sector is on the lookout for a dynamic and self-driven Territory Manager to join their team.If you have a passion for agriculture, a knack for sales management, and the drive to excel in a challenging environment, this could be your next big career move!Major Purpose: Develops and achieves marketing...

  • Territory Manager

    1 month ago

    South Africa Adzuna ZA B C2 Full time

    Major Purpose:Develops and achieves marketing goals and objectives in a defined geographic area by developing the channel partners, promoting products and services offered by the Company and managing Company assets. May also be assigned to a territory with shared responsibility for overall channel partner performance.Major Duties:Counsels channel partners on...

  • Territory Manager

    1 month ago

    South Africa Network International Full time

    Major Purpose: Develops and achieves marketing goals and objectives in a defined geographic area by developing the channel partners, promoting products and services offered by the Company and managing Company assets. May also be assigned to a territory with shared responsibility for overall channel partner performance.Major Duties: Counsels channel...

  • Product Manager

    1 month ago

    South Africa Adzuna ZA B C2 Full time

    A leading force in the Agricultural and Manufacturing sectors is seeking a dynamic and self-driven Territory Manager to join their team. If youre passionate about agriculture, skilled in sales management, and thrive in a challenging environment, this is your chance to make a significant career move!Major Purpose:In this role, you will develop and achieve...

  • Product Manager

    1 month ago

    South Africa Network International Full time

    A leading force in the Agricultural and Manufacturing sectors is seeking a dynamic and self-driven Territory Manager to join their team. If youre passionate about agriculture, skilled in sales management, and thrive in a challenging environment, this is your chance to make a significant career move! Major Purpose: In this role, you will develop and achieve...

  • Territory Sales Manager

    5 days ago

    South Africa Network International Full time

    Job SummaryWe are seeking a highly skilled Territory Manager to join our team at Network International. The successful candidate will be responsible for developing and achieving marketing goals and objectives in a defined geographic area by developing channel partners, promoting products and services, and managing company assets.Key...

  • Territory Sales Manager

    4 weeks ago

    South Africa Network International Full time

    Network International is seeking a dynamic Territory Manager to lead our sales efforts in the Agricultural and Manufacturing sectors. As a key member of our team, you will be responsible for developing and achieving marketing goals and objectives within a defined geographic area. Your key responsibilities will include building and managing channel...