15h Left: Customer Experience Manager

1 month ago


Sandton, South Africa Jobted ZA C2 Full time

Key requirement

- Tertiary qualification will be beneficial
- Must have at least 3 years of senior management experience operating service at a business level
- Relevant certifications as need in a dealership environment
- Previous experience in the automotive industry
- Good knowledge of cars
- Ability to effectively manage 6 car deliveries per day
- Ability to develop and implement strategies, systems and processes
- Budget and operational management
- MS Office: Word, Excel, Powerpoint
- Industry related CRM packages

Key responsibility

- Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives
- Develop the customer experience blueprint for the business and per brand aligned to CI
- Develop and implement budgets, systems and process to drive service
- Effective supplier management with proper SLAs in place
- Succession planning and management



  • Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...

  • Engineering Manager

    1 month ago


    Sandton, South Africa JSE Limited Full time

    As an Engineering Manager, the incumbent will be responsible for the enablement and management of a multi-disciplinary software and data platforms engineering team that work in two teams, namely: 1. Enterprise Integration platforms: This is a full stack team that builds and manages our enterprise integration services including the enterprise data access...

  • CRM Manager

    1 month ago


    Sandton, South Africa Initiate International Full time

    Step into the world of sports betting with one of the leading companies in the industry! We’re dedicated to delivering thrilling and rewarding experiences for our customers. As we continue to grow, we’re seeking a dynamic and experienced CRM Manager to drive our customer engagement strategies, ensuring players stay engaged, satisfied, and always coming...

  • Call Centre Manager

    4 weeks ago


    Sandton, South Africa Initiate International Full time

    Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...


  • Sandton, South Africa Explorers Federal Credit Union Full time

    The incumbent is responsible for cash collection and the recording of the cash. Responsible to manage the full credit control function in respect of their allocated section of the alphabet pertaining to our organisation. SPECIFIC REQUIREMENTS - Grade 12 (Matric Senior certificate). - Post grade 12 qualification in bookkeeping and /or credit control...


  • Sandton, South Africa Jobted ZA C2 Full time

    Required Qualifications - BCom (Hons) / CTA with Accounting as a major. Job Description As the Senior Financial Manager, you will work closely with the executive team, gain broad exposure to the business and be accountable for the accounting function for the Group and some key financial processes in servicing customers. The individual will report directly...


  • Sandton, South Africa HR Genie Full time

    Customer Experience and DesignAt HR Genie, we're seeking an experienced customer relationship manager to build and preserve trusting relationships with key customers. This role involves identifying opportunities to grow the customer base and building positive relationships with new clients.Key Responsibilities:Lead and drive Customer Experience and Design...

  • Project Manager

    2 months ago


    Sandton, South Africa Initiate International Full time

    Our client is a leading innovator in the iGaming industry, committed to delivering the highest quality gaming experiences to players around the world. They are seeking a dynamic and experienced Project Manager to join their team in Johannesburg.As a Project Manager, you will be responsible for planning, executing, and finalizing projects according to strict...


  • Sandton, South Africa Initiate International Full time

    Our client, a fast-growing company in the online gaming industry is seeking a Responsible Gaming Manager to join its team in Johannesburg. This role focuses on customer protection and ensuring compliance with regulatory standards. The ideal candidate will monitor systems and processes to safeguard vulnerable customers, analyze risks, and collaborate with...


  • Sandton, South Africa Initiate International Full time

    We have an exciting job opportunity for an Affiliate Marketing Manager who is looking to take their career to new heights! A leading premier entertainment and gaming business in Johannesburg is looking for you to join their team. You will be responsible for the design and development an online affiliate programme. If you’re looking for an exciting new...

  • Sportsbook Agent

    4 weeks ago


    Sandton, South Africa Initiate International Full time

     Sportsbook Agent – Join the Action in Rosebank, Johannesburg!  Are you ready to combine your passion for sports with an exciting career? A leading gaming operator in Johannesburg is searching for dynamic, enthusiastic individuals to join their inbound call centre team in Rosebank. If you thrive in fast-paced environments and love delivering...


  • Sandton, South Africa Jelocorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...


  • Sandton, South Africa Mister Sparky Corporate Store Full time

    The role holder will be responsible to oversee team to perform routine Reserving or Capital tasks as assigned requiring minimal direct supervision; performs more complex analyses. Detailed description The successful candidate will be responsible for the following key performance areas: General - Provide actuarial services with minimal supervision. -...


  • Sandton, South Africa Initiate International Full time

    As the company continues to expand rapidly, it is seeking a Gaming Operations & Technology Manager in Johannesburg to join its growing team. This department is pivotal in ensuring the delivery of a high-quality gaming experience on MGA licensed platforms.The primary focus of this role is to ensure the successful delivery of a superior gaming product across...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.Main Responsibilities:Handle a significant volume of incoming communications in a timely manner.Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.Establish...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Affiliate Manager

    1 month ago


    Sandton, South Africa Initiate International Full time

    Are you ready to take your affiliate marketing expertise to the next level in the thrilling world of sports betting? We’re on the hunt for a passionate and results-driven Affiliate Manager to join a top-tier sports betting company in Johannesburg. If you have a keen interest in sports and a love for building high-impact partnerships, this is your chance to...


  • Sandton, South Africa Initiate International Full time

    Job OverviewWe are seeking a highly skilled Data-Driven Marketing Specialist to join our team at Initiate International in Johannesburg. This is an exciting opportunity for a strategic thinker with a flair for creativity, who thrives on enhancing customer journeys through personalized marketing campaigns.Key Responsibilities:Craft Insightful Segments: Dive...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for handling a high volume of phone calls, providing stellar customer service to our customers and service providers, and using your practical problem-solving skills to tackle challenges...

  • Product Manager

    2 months ago


    Sandton, South Africa Initiate International Full time

    Join our client, a global leader in virtual sports and gaming solutions, where innovation meets excitement! As pioneers in cutting-edge technology, they provide premium betting products to clients worldwide, offering a fast-paced, dynamic environment where creativity thrives. The Product Manager will play a key strategic role in driving the development and...