Gaming Operations and Technology Manager

4 months ago

Sandton, South Africa Initiate International Full time

As the company continues to expand rapidly, it is seeking a Gaming Operations & Technology Manager in Johannesburg to join its growing team. This department is pivotal in ensuring the delivery of a high-quality gaming experience on MGA licensed platforms.

The primary focus of this role is to ensure the successful delivery of a superior gaming product across MGA licensed platforms. This includes the responsibility for ensuring games adhere to regulatory standards and are strategically positioned for optimal commercial performance.

Additionally, the role is tasked with optimizing the game portfolio to meet business goals, ensuring that games are effectively integrated into promotional strategies to maximize their impact and success.

 

Your key job responsibilities as the Gaming Operations and Technology Manager in Johannesburg will include:

  • Oversee and manage the game operations compliance process.
  • Regularly review and update relevant policy documentation.
  • Ensure games comply with MGA regulations, including testing 10% of games before launch and on an ongoing basis.
  • Collect and securely store all RNG and RTP certificates for audit purposes.
  • Develop and maintain game product policies and procedures, including areas like compliance, certification, deployment, big win authorization, and country restrictions.
  • Monitor adherence to game operation policies and procedures.
  • Track data to ensure games are not accessible in blocked or restricted regions.
  • Manage the complete gaming product lifecycle.
  • Ensure Game Service Provider contract compliance is documented and adhered to.
  • Lead the integration and onboarding of new game service providers, maintaining collaborative relationships.
  • Oversee the technical release of games on the platform.
  • Conduct market research to identify gameplay trends.
  • Manage the integration of Game Service Providers in collaboration with WHG, ensuring efficient processes.
  • Optimize game placement to achieve high profitability.
  • Prepare reports and analytics on gameplay, profitability, customer trends, and the effectiveness of promotions.
  • Ensure timely billing and payments to Game Service Providers, and work with the finance team to ensure taxes are paid in applicable regions.
  • Plan and coordinate GSP migrations, keeping stakeholders informed throughout the process.
  • Manage migration projects to ensure completion within set timelines.
  • Monitor game functionality, RTP, interruptions, and payouts for big wins and jackpots.
  • Triage game support inquiries from various departments, including customer support.
  • Maintain an approved list of games categorized by type, RTP, profitability, status, and positioning.
  • Update the business and website regarding new and retiring games.
  • Manage communication across the business related to games, reporting, technical support, compliance, and testing.

Requirements:

  • Must have experience in the gambling industry.
  • Comprehensive knowledge of regulatory requirements and compliance, particularly in responsible gambling.
  • Strong communication and problem-solving abilities.
  • Experience with Microsoft Teams & SharePoint.
  • Previous experience working with 3rd party game providers.

If you meet the above requirements for this Gaming Operations and Technology Manager job in Johannesburg, we would like to hear from you Please send your CV through today If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

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