Guesthouse Manager

3 weeks ago


Polokwane, South Africa Jobted ZA C2 Full time

Key Responsibilities:

- Manage daily operations of the guesthouse, ensuring top-notch service and guest satisfaction.
- Oversee staff scheduling, training, and performance to maintain our high service standards.
- Manage guest check-ins and check-outs, ensuring smooth and welcoming experiences.
- Handle guest inquiries, special requests, and complaints professionally and efficiently.
- Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
- Assist with marketing initiatives and maintain a positive online presence.
- Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.

Requirements:

- Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills.
- A keen eye for detail and a commitment to maintaining high standards.
- Ability to manage multiple tasks and work under pressure.
- Proficiency in using hospitality management software and basic financial management skills.
- A passion for delivering exceptional guest experiences.


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