Hotel Operations Manager
2 weeks ago
Key Responsibilities:
- Ensure seamless daily operations of the guesthouse, focusing on exceptional service and guest satisfaction.
- Develop and implement effective staff scheduling, training, and performance programs to maintain high service standards.
- Efficiently manage guest check-ins and check-outs, guaranteeing smooth and welcoming experiences.
- Handle guest inquiries, special requests, and complaints in a professional and timely manner.
- Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
- Contribute to marketing initiatives and maintain a positive online presence.
- Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.
Requirements:
- Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills.
- A keen eye for detail and a commitment to maintaining high standards.
- Ability to manage multiple tasks and work under pressure.
- Proficiency in using hospitality management software and basic financial management skills.
- A passion for delivering exceptional guest experiences.
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