Hotel Operations Manager

2 weeks ago


Polokwane, Limpopo, South Africa Bright Search Recruitment (Pty) Ltd Full time

Key Responsibilities:

  • Ensure seamless daily operations of the guesthouse, focusing on exceptional service and guest satisfaction.
  • Develop and implement effective staff scheduling, training, and performance programs to maintain high service standards.
  • Efficiently manage guest check-ins and check-outs, guaranteeing smooth and welcoming experiences.
  • Handle guest inquiries, special requests, and complaints in a professional and timely manner.
  • Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
  • Contribute to marketing initiatives and maintain a positive online presence.
  • Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.

Requirements:

  • Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
  • Strong leadership skills with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills.
  • A keen eye for detail and a commitment to maintaining high standards.
  • Ability to manage multiple tasks and work under pressure.
  • Proficiency in using hospitality management software and basic financial management skills.
  • A passion for delivering exceptional guest experiences.


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