Luxury Lodge Operations Manager

3 weeks ago


Polokwane, Limpopo, South Africa Bright Placements Full time
About Us

Bright Placements is proud to partner with a luxurious 5-star lodge nestled in the heart of Limpopo. Our client prides itself on delivering exceptional experiences to its guests, offering world-class service in a stunning setting.

Job Title: Guesthouse Manager

We are seeking a passionate and experienced Guesthouse Manager to lead our team and ensure that every guest has a memorable stay.

Key Responsibilities:
  • Operational Excellence: Manage daily operations of the guesthouse, ensuring top-notch service and guest satisfaction.
  • Team Leadership: Oversee staff scheduling, training, and performance to maintain our high service standards.
  • Guest Experience: Manage guest check-ins and check-outs, ensuring smooth and welcoming experiences.
  • Communication: Handle guest inquiries, special requests, and complaints professionally and efficiently.
  • Facilities Management: Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
  • Marketing Support: Assist with marketing initiatives and maintain a positive online presence.
  • Financial Management: Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.
Requirements:
  • Experience: Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
  • Leadership: Strong leadership skills with the ability to motivate and guide a team.
  • Communication: Excellent communication and interpersonal skills.
  • Attention to Detail: A keen eye for detail and a commitment to maintaining high standards.
  • Organizational Skills: Ability to manage multiple tasks and work under pressure.
  • Technical Skills: Proficiency in using hospitality management software and basic financial management skills.
  • Passion: A passion for delivering exceptional guest experiences.


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