Luxury Lodge Operations Manager

4 weeks ago


Polokwane, Limpopo, South Africa Bright Placements Full time

Bright Placements is seeking a seasoned Guesthouse Manager to lead our team at a luxurious 5-star lodge in Limpopo. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and maintaining our high service standards.

**Key Responsibilities:**

* Manage daily operations of the guesthouse, ensuring seamless guest experiences and high service standards.
* Oversee staff scheduling, training, and performance to maintain our high service standards.
* Manage guest check-ins and check-outs, ensuring smooth and welcoming experiences.
* Handle guest inquiries, special requests, and complaints professionally and efficiently.
* Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
* Assist with marketing initiatives and maintain a positive online presence.
* Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.

**Requirements:**

* Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
* Strong leadership skills with the ability to motivate and guide a team.
* Excellent communication and interpersonal skills.
* A keen eye for detail and a commitment to maintaining high standards.
* Ability to manage multiple tasks and work under pressure.
* Proficiency in using hospitality management software and basic financial management skills.
* A passion for delivering exceptional guest experiences.

If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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