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Hospitality Operations Manager

1 month ago


Polokwane, Limpopo, South Africa Bright Search Recruitment (Pty) Ltd Full time

**Key Responsibilities**

We are seeking a skilled Guesthouse Manager to lead our team and drive exceptional guest experiences.

  • Oversee daily operations, ensuring top-notch service and guest satisfaction.
  • Manage staff scheduling, training, and performance to maintain high service standards.
  • Coordinate guest check-ins and check-outs for a smooth and welcoming experience.
  • Handle guest inquiries, special requests, and complaints professionally and efficiently.
  • Ensure housekeeping and maintenance meet 5-star standards.
  • Assist with marketing initiatives and maintain a positive online presence.
  • Manage budgets, monitor expenses, and maintain profitability.

**Requirements**

To succeed in this role, you will need:

  • Proven experience as a Guesthouse Manager or similar role in hospitality.
  • Strong leadership skills with the ability to motivate a team.
  • Excellent communication and interpersonal skills.
  • A keen eye for detail and commitment to high standards.
  • Ability to manage multiple tasks and work under pressure.
  • Proficiency in using hospitality management software and basic financial management skills.
  • A passion for delivering exceptional guest experiences.