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Hospitality Operations Manager
1 month ago
**Key Responsibilities**
We are seeking a skilled Guesthouse Manager to lead our team and drive exceptional guest experiences.
- Oversee daily operations, ensuring top-notch service and guest satisfaction.
- Manage staff scheduling, training, and performance to maintain high service standards.
- Coordinate guest check-ins and check-outs for a smooth and welcoming experience.
- Handle guest inquiries, special requests, and complaints professionally and efficiently.
- Ensure housekeeping and maintenance meet 5-star standards.
- Assist with marketing initiatives and maintain a positive online presence.
- Manage budgets, monitor expenses, and maintain profitability.
**Requirements**
To succeed in this role, you will need:
- Proven experience as a Guesthouse Manager or similar role in hospitality.
- Strong leadership skills with the ability to motivate a team.
- Excellent communication and interpersonal skills.
- A keen eye for detail and commitment to high standards.
- Ability to manage multiple tasks and work under pressure.
- Proficiency in using hospitality management software and basic financial management skills.
- A passion for delivering exceptional guest experiences.