Team Leader: Client Accounts

3 weeks ago


Bellville, South Africa Capitec Full time

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

- To coordinate and lead team of Administrators responsible for working on Client Accounts in the Financial Crime Operations and Business Support Division.
- To ensure operational efficiencies and adherence to service level agreements, in line with relevant frameworks and service level standards.

Experience

Minimum:

- 3 – 5 years’ experience in a banking / retail / finance / client service environment
- Previous leadership experience

Ideal:

- Contact Centre experience and/or function relevant experience

Qualifications (Minimum)

- A relevant tertiary qualification in Accounting - Financial Accounting or Business Management

Qualifications (Ideal or Preferred)

- Bachelor's Degree in Accounting - Financial Accounting or Business Management

Knowledge

Minimum:

- Principles of customer service
- General office and task management systems

Ideal:

- Capitec Bank policies, including:

- Disciplinary code and procedures

- KPA procedures and policies

- Adherence policies

- Online and cell phone banking process and technical frameworks (role specific)

- Capitec banking system
- Liaising with 3rd party providers
- Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)

Skills

- Communications Skills
- Leadership Skills
- Planning, organising and coordination skills
- Decision making skills

Conditions of Employment

- Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.


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