Team Leader: Client Accounts
3 weeks ago
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To coordinate and lead team of Administrators responsible for working on Client Accounts in the Financial Crime Operations and Business Support Division.
- To ensure operational efficiencies and adherence to service level agreements, in line with relevant frameworks and service level standards.
Experience
Minimum:
- 3 – 5 years’ experience in a banking / retail / finance / client service environment
- Previous leadership experience
Ideal:
- Contact Centre experience and/or function relevant experience
Qualifications (Minimum)
- A relevant tertiary qualification in Accounting - Financial Accounting or Business Management
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Accounting - Financial Accounting or Business Management
Knowledge
Minimum:
- Principles of customer service
- General office and task management systems
Ideal:
- Capitec Bank policies, including:
- Disciplinary code and procedures
- KPA procedures and policies
- Adherence policies
- Online and cell phone banking process and technical frameworks (role specific)
- Capitec banking system
- Liaising with 3rd party providers
- Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
Skills
- Communications Skills
- Leadership Skills
- Planning, organising and coordination skills
- Decision making skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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