Territory Customer Support Manager

1 month ago


Johannesburg, South Africa Jobted ZA C2 Full time

Key Responsibilities:

- Product & Technical Support: Lead efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability.
- Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer satisfaction through proactive communication and support.
- Training & Development: Deliver training to customers and dealers, equipping them with the necessary skills to maximize product performance and uptime.
- Issue Resolution: Aggregate customer and dealer feedback, identify common technical issues, and develop response strategies to resolve challenges promptly.
- Policy Compliance: Monitor and report instances of noncompliance with company policies and procedures, escalating issues as necessary.
- CRM Oversight: Oversee the use of the CRM system, ensuring efficient issue resolution and identifying areas for escalation.
- Special Orders Management: Process and coordinate custom or special orders, working with cross-functional teams to meet customer needs.
- Customer Engagement: Set clear objectives for customer meetings, delivering presentations and using standard materials to assess customer/dealer needs and interest in additional products/services.
- Periodic Check-ins: Lead regular check-ins with key customers/dealers to ensure satisfaction and explore opportunities to offer additional products and services.

Required Qualifications:

- Experience: 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment.
- Product Knowledge: In-depth understanding of construction and forestry equipment products, including technical specifications and performance standards.
- Uptime Focus: Strong understanding of the importance of equipment uptime and the impact on customer operations.
- Technical Expertise: Proven ability to provide technical support and guidance to team members and customers.
- Warranty Process Knowledge: Understanding of warranty processes and related policies.

Preferred Skills:

- Strong leadership skills with the ability to manage and mentor a team.
- Excellent communication and customer service skills.
- Ability to troubleshoot complex technical issues effectively.
- Solid understanding of CRM systems and their role in customer support operations.



  • Johannesburg, South Africa Network Recruitment Full time

    Key Responsibilities:Product & Technical Support: Lead efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability.Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer...


  • Johannesburg, South Africa Network Recruitment Full time

    Key Responsibilities: Product & Technical Support: Lead efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability. Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Duties: - Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capabilities, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer...


  • Johannesburg, South Africa Network Recruitment Full time

    Duties:Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships,...


  • Johannesburg, South Africa Network Recruitment Full time

    Duties: Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships,...


  • Johannesburg, South Africa Network Recruitment Full time

    Duties: Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capabilities, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships,...


  • Johannesburg, South Africa Network Recruitment Full time

    Duties:Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capabilities, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships,...

  • Territory Manager

    7 months ago


    Johannesburg, South Africa Pharma Dynamics (Pty) Ltd. Full time

    **KEY RESPONSIBILITIES** **Promoting Products and Implementing Sales / Marketing Strategies** - Achieve and exceed set sales targets and growth objectives for the product basket/s within the territory as per company requirements set monthly, quarterly, and annually. - Effective implementation and execution of set marketing strategies. - Ensure prudent,...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Description:The Territory Customer Support Manager is responsible for leading efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability. This role involves collaborating with channel partners to develop and enhance customer relationships, ensuring...

  • Territory Manager

    1 week ago


    Johannesburg, South Africa BD Full time

    **Job Description Summary**: **Be part of something bigger!** BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...

  • Key Territory Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    About This RoleWe are seeking a skilled Key Territory Manager to join our team at Network Recruitment. As a Key Territory Manager, you will be responsible for providing exceptional technical support to our customers and channel partners in the construction and forestry equipment industry.


  • Johannesburg, South Africa Isilumko Staffing Full time

    **Online Food Ordering** company is looking to recruit a **Territory Account Manager (6 - 12 month contract)** Whether it's a sandwich or a burrito, the companies team builds technology to connect people with what they want, when and where they want it. Our Territory teams are on the frontline introducing restaurants to our dynamic company and growing our...


  • Johannesburg, South Africa Network Recruitment Full time

    An exciting role with a global brand has just opened! The opportunity is for a Senior Territory Manager with responsibilities including providing in-depth technical and commercial sales support to clients across multiple countries within the agriculture industry. Apply Now! Duties: Develop and achieve marketing goals and objectives in a large defined...


  • Johannesburg, South Africa Network Recruitment Full time

    An exciting role with a global brand has just opened! The opportunity is for a Senior Territory Manager with responsibilities including providing in-depth technical and commercial sales support to clients across multiple countries within the agriculture industry. Apply Now!Duties:Develop and achieve marketing goals and objectives in a large defined...


  • Johannesburg, South Africa PSM Personnel Full time

    Territory Sales Manager Skincare Business Development ~ Key Account ~ Marketing ~ Sales Johannesburg North-Gauteng Our client in the pharmaceutical industry is currently seeking a Territory Sales Manager focused on skincare. This individual will report directly to the Sales Manager and be responsible for implementing the sales strategy for their Medical...


  • Johannesburg, South Africa Oracle Full time

    Senior Customer Experience (CX) Cloud Territory Sales manager-2200046I **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Senior Customer Experience (CX) Cloud Territory Sales Manager Are you as passionate about the Cloud as we are? If so, we want to talk to you! If you are looking to take...


  • Johannesburg, South Africa Millat Investments Full time

    **The Employer** Millat Energy is a South African-based, international brand with a reputation for maintaining high standards for store appearance and providing an outstanding experience for its customers. Working in this fast-paced, fun environment provides great opportunities to interact with a variety of interesting people while learning new skills. A...


  • Johannesburg, South Africa Adcorp Holdings Full time

    The Senior Territory Manager will be responsible for designing and implementing a strategic sales plan that expands company’s customer base create market demand and ensure its strong presence in the Sub Sahara Market among different verticals. The Senior Sales Account Manager represents the entire range of Commercial Fire Products and services to assigned...


  • Johannesburg, South Africa Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Nutanix is looking for a **Territory Account Manager **in Johannesburg. This role will focus on the mixed accounts set in the Enterprise and Mid-Market space. As an Account Manager, you are responsible for selling Nutanix Products and Solutions through Channel Partners, leveraging alliances and...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Duties: - Develops and achieves marketing goals and objectives in a large defined geographic aera by developing the channel partners, promoting products and services offered by the Company and managing company assets. - Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant...