Retail Territory Operations Manager
3 weeks ago
**The Employer**
Millat Energy is a South African-based, international brand with a reputation for maintaining high standards for store appearance and providing an outstanding experience for its customers. Working in this fast-paced, fun environment provides great opportunities to interact with a variety of interesting people while learning new skills.
A division of Millat Investments, holding the master franchise agreement for Circle K, a leading brand in the convenience sector, our vision is to disrupt the convenience market through delivering outstanding service and product to our customers as we partner with other industry leaders. We take pride in developing our employees to harness their full potential, as we mentor and grow from within the organisation.
**The Role**
The Retail Territory Operations Manager is responsible for ensuring the day-to-day operations of Sites in a retail territory are efficiently executed by Site management. This includes overseeing the performance of retail stores, ensuring that they are meeting sales and operational goals, and developing and implementing strategies to improve performance. The Retail Territory Operations Manager must have a strong understanding of retail operations, as well as the ability to motivate and lead a team, in order to reach Millat operational and strategic goals while upholding Franchisor regulation and standards. These goals will include, but are not limited to, meet sales targets, control expenses and ensure exceptional standards of customer service are maintained.
**Responsibilities**
- Operations_
Oversee the performance of sites, ensuring adherence to the following:
Conduct regular site visits at all designated sites to assess overall performance
Drive and grow sales targets (C-store and fuel), in conjunction with Site Management
Expenses are maintained in line with allocated budgets and store performance
GP is maintained across sites, per department
Conduct spot checks that Site Management is extracting reports for analysing and managing sales, GPs and other store performance criteria, including daily fuel reconciliation
Develop and implement strategies to improve sales, profit and expense performance
Implement cost control measures to improve profitability.
Extract reports daily, weekly and monthly to analyze sales, margins and stock levels per Territory
Ensure promotions are correctly and timeously implemented
Ensure systems and equipment are operational and regular maintenance is carried out
Monitor sales and trends across Sites in order to align and keep marketing strategies relevant
Ensure Forecourt equipment is regularly calibrated in accordance with manufacturer guidelines
Conduct checks to ensure fuel is store in accordance with governmental and environmental regulations
Monitor and drive excellent customer service delivery
- Stock_
Ensure sites are conducting stock counts as outlined in the SOP manuals (C-store and fuel)
Conduct spot checks to ensure stock expiry guidelines are maintained
Investigate irregular stock levels and GP discrepancies
Ensure merchandising is aligned to Millat planogram layout and design standards
- Staffing_
Maintain a positive and productive work environment
Conduct quarterly performance evaluations on all Site Management
Ensure Site Management conducts quarterly performance evaluations on Site staff
Identify and report to HR the recruitment and training needs per Site
Ensure necessary disciplines are instituted in line with Millat policy
Provide feedback and coaching to store managers and staff
- General_
Keep updated and relevant with industry trends
Maintain a good understanding of country labour and business licencing regulation
Ensure safety across Sites - personal and environmental
Monitor health and food hygiene standards
Ad hoc responsibilities as requested by Heads of Operations and Convenience
**Salary**: From R1.00 per month
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