Junior Desktop Support Technician

4 months ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
- 1 to 2 years of experience.
- Attend to all the calls forwarded by the EIT Service Desk and by the Incidentmanagement team.
- Ensure calls are resolved within the SLA agreed upon with documented closure under the service desk tool
- Escalate with documented evidence to the next level as and when required, to the respective teams (Server, NMC, IT Security, IT SDM & Service delivery) and follow up on its closure with a complete resolution
- Ensure adherence to operational & technical escalation process (escalation Matrix)
- Good communication skills (in English) with internal & external clients of WNS
- To reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.
- This role requires working shifts on a 24/7 rotation to support various customers.
- These tasks include but are not limited to:

- Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
- Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
- Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
- Respond to the business incidents and problems and escalate incidents when required.
- Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
- Respond, Diagnose and repair system faults within agreed SLA’s.
- Ensure tasks are completed to a high standard and to agreed timescales.
- Ensure that incidents are escalated accordingly and efficiently to the Tier 2/3 IT Support Team.
- Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
- Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
- Willing to work after hours if required

**Qualifications**
- Matric
- A+
- ITIL Certified (Beneficial)
- Tertiary IT Qualification (Beneficial)
- Asset Management and Stock Control Experience (Beneficial)
- Incident Management and Change Management Experience (Beneficial)
- End-User Computing Management & Compliance Experience (including Anti-Virus, Patch-Management etc.) (Beneficial)

  • Desktop Support Technician

    2 weeks ago

    Cape Town, South Africa iSON Xperiences Full time

    **Desktop Support Technician** The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will...

  • Desktop Support Technician

    6 months ago

    Cape Town, South Africa Disruptive IT Full time

    **Role Description** This is an on-site contract role for a Desktop Support Technician at clients site. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, troubleshooting computer hardware issues, and supporting printers. The role will involve day-to-day tasks such as diagnosing and resolving software and...

  • Desktop Support Technician

    2 weeks ago

    Cape Town, South Africa Tracking Talent Full time

    KEY INFORMATION TITLE: Desktop Support Technician REPORTING LINE: Head of Desktop Support LOCATION: BUSINESS UNIT: PURPOSE OF THE ROLE The IT Desktop support team is responsible for providing desktop services for our Clients owned desktop / laptop devices that connect to the network. It is a key role aimed at providing professional, efficient service to...

  • Desktop Support Technician

    2 months ago

    Cape Town, South Africa Faircape Full time

    The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities. The Faircape Group has an exciting opportunity for a **Desktop Support Technician** to join...

  • Tier 1 Desktop technician CTP

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Job Title: Junior Desktop Support Technician (Tier 1) Location: Central, Cape Town Contract Type: Contractual (Immediate Start) Salary: R15,000 per month Overview: We are seeking three motivated Junior Desktop Support Technicians with at least one year of desktop support experience to join our team in Central Cape Town on a contractual basis. As a Tier 1...

  • Desktop Support Technician

    5 months ago

    Cape Town, South Africa Disruptive IT Full time

    **Role Description** This is an on-site contract role for a Desktop Support Technician at Disruptive IT Client in Cape Town. The Desktop Support Technician will be responsible for providing technical support, troubleshooting desktop computers and printers, and performing computer repairs on a day-to-day basis. **Qualifications** - Desktop Computers and...

  • IT Desktop Support Technician

    4 days ago

    Cape Town, South Africa CME Recruitment Full time

    IT Desktop Support Technician A leading manufacturer and supplier of a wide range of DIY products is looking for a temporary Desktop Support Technician for one month to assist with the testing and documentation of the new Neo workstations. Minimum requirements for the role: - Grade 12 - Certification in IT - Minimum one year experience in an IT...

  • Desktop Support Technician

    4 days ago

    Cape Town, South Africa Pink Elephant Full time

    JOB TITLE - DESKTOP SUPPORT TECHNICIAN Main Responsibilities: - Log incidents and follow through to resolution - Manage incoming calls according to SLA specifications and escalation procedure - Implement and Maintain Hardware and Software Standards - Troubleshooting and resolving Hardware or Software issues - Implement Corrective Measures that is within IT...

  • IT Desktop Support Technician

    7 months ago

    Cape Town, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full time

    IT company in Cape Town looking to employ an IT Support Technician at our Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to work shifts when...

  • IT Desktop Support Technician

    7 months ago

    Cape Town, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full time

    IT company in Cape Town looking to employ an IT Support Technician at our Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to work shifts when...

  • Desktop and Network Support Technician

    6 months ago

    Cape Town, South Africa ITBLUE SOLUTIONS Full time

    **Full job description** We're looking for Desktop and Network Support Technician with a passion for customer service to fill the onsite role of First line support technician in Montague Gardens. **Main Purpose of Job**: - The person fulfilling this role will take a high-level approach to both identifying and resolving recurring operational issues while...

  • Isp & Desktop Support Technician

    1 week ago

    Cape Town, South Africa Faircape Group Full time

    The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications and an ISP, Utility Management and infrastructure installation, Property Management and related activities. The Faircape Group has an exciting opportunity for an **ISP & Desktop Support...

  • Desktop Support Technician

    7 months ago

    Cape Town, South Africa Pixelfaerie Business Services (Pty) Ltd Full time

    Please see below job description: **Main Goals/Objectives** - Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment, and software. - Interact with IT Helpdesk and support the end users timeously. - Implement security and create awareness as per ISO 27001. - Plan effectively in terms of expected...

  • Desktop Support Associate Technician

    7 months ago

    Cape Town, South Africa TTEC Full time

    Desktop Support Associate Technician **Desktop Support Specialist - Cape Town** Bringing smiles is what we do at TTECfor you and the customer. As a Desktop Support Specialist working onsite in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • Desktop Support Technician

    6 months ago

    Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for Desktop Support Technicians based in Cape Town **Requirements**: Matric certificate CompTIA A+ / CompTIA N+ / Relevant IT Support Technician 3 - 5 Years experience in a similar role **Salary**: R12,000.00 - R14,000.00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before...

  • Desktop Support Specialist

    2 days ago

    Cape Town, South Africa AdaptIT Full time

    Position reports to: Manager Microsoft Developer Direct Reports: N/A Office Location: PURPOSE OF THE POSITION Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Participate in varied computer platforms in multi-layered client server...

  • Desktop Support Technician

    1 month ago

    Cape Town, South Africa Khuseleka Aircon and security Full time

    Must have Clear criminal and credit record - Must be willing to work Shifts. 24/7 shifted environment - Must have minimum two (2) years Desktop Support Experience in this position - Must have BPO Experience in IT industry - Windows Desktop support, Printer support & Server support - A good understanding of computer networking and servers - Virtualization and...

  • IT Desktop Support

    4 days ago

    Cape Town, South Africa MindMatch Consulting Full time

    In house IT Support Technician working in a contact centre environment, seeing to first line support queries Main Responsibilities (but not limited to) - Manage Inhouse Network and client Network. - Asset Inventory Management ( IT Related Hardware’s and Software’s and licenses) - Manage day to day IT operations for the centers. - Coordination with...

  • IT Support Technician

    6 days ago

    Cape Town, South Africa Recruitment Matters Full time

    Our client is looking for an IT Support Technician to join their team. KEY PERFORMANCE UNITS: - Ensure policies and procedures are adhered to - Investigate breached calls - Take corrective actions to eliminate calls that falls outside SLA IT Support / User support - Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end...

  • IT Support Technician

    10 hours ago

    Cape Town, South Africa Recruitmentmatters Full time

    Our client is looking for an IT Support Technician to join their team. KEY PERFORMANCE UNITS: - Ensure policies and procedures are adhered to - Investigate breached calls - Take corrective actions to eliminate calls that falls outside SLA IT Support / User support - Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end...