Claims Manager Uninsured Liabiilities

9 hours ago


Cape Town, South Africa Santam Insurance Full time

Claims Manager Uninsured Liabilities (JG 7)

Cape Town, Western Cape, ZA

Santam Legal Claims Solutions (LCS) has a position available for a CLAIMS MANAGER who will be based in CAPE TOWN, TYGERVALLEY HEAD OFFICE.

JOB DESCRIPTION

The position requires leadership skills and experience in short term insurance, specifically in a Legal Claims environment, as well as competency in general policy knowledge. The Claims Manager will be responsible for a team that deals with uninsured liabilities claims arising primarily out of motor vehicle accidents. The Claims Manager will oversee the financial performance and efficiency of the team as well as the internal and outsourced motor assessing functions. The individual will also be required to establish and maintain quality standards that drive client delight, cost efficiency, process compliance and deliver first time right service.

The following accountabilities are applicable:

1. Manage and report on team performance;
2. Manage human capital and development of staff;
3. Set goals for team and manage team capacity;
4. Ensure compliance to contracted service levels and optimised processes;
5. Mandate to handle claims, by exception;
6. Participate in ad-hoc projects and improvements;
7. Ensure adherence to various policies, legislative requirements;
8. Responsible for staff morale;
9. Manage internal and external relationships;
10. Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
11. Lead and motivate team;
12. Apply basic statistical analysis to track performance variations;
13. Resolve operational performance variations;
14. Escalate irresolvable problems to higher levels.

QUALIFICATIONS AND EXPERIENCE

o Matric
o Law Degree
o Admitted Attorney (advantageous)
o Minimum 5 years short-term insurance experience.
o Proven track record of successful people leadership and process improvement.

KNOWLEDGE AND SKILLS

o Knowledge and practical experience in Civil Litigation
o Insurance process and product knowledge
o Analytical and problem-solving
o Delivery/results orientation
o Conflict Resolution
o Business Acumen
o Capacity management and planning
o Time Management
o Negotiation
o Planning and execution
o Communication

COMPETENCIES

o Driving strategy;
o Client focus;
o Enabling Innovation;
o Change leadership;
o Talent enablement;
o Teamwork and collaboration;
o Building networks and good relations;
o Leading & supervising;
o Coaching & development;
o Performing under pressure;
o Planning & organizing;
o Problem solving;
o Producing creative solutions;
o Negotiating and getting agreement.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

#J-18808-Ljbffr



  • Cape Town, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - Santam Legal Claims Solutions (LCS) has a position available for a CLAIMS MANAGER who will be based in CAPE TOWN, TYGERVALLEY HEAD OFFICE.**JOB DESCRIPTION** - The position requires leadership skills and experience in short term insurance, specifically in a Legal Claims environment, as well as competency in general policy knowledge....


  • Cape Town, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam Legal Claims Solutions (LCS) has a position available for a SENIOR CLAIMS HANDLER who will be based in BELLVILLE, CAPE TOWN.**JOB DESCRIPTION** - This position requires the skills of a dynamic individual who has experience in Short Term Insurance, specifically in a Legal, Claims environment, as well as competency in general policy...

  • Claims Manager

    1 week ago


    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Manager with at least 8 years’ experience in Personal Lines, Commercial and Corporate Claims and minimum 5 years’ managerial experience within the short term insurance claims environment, required to manage the claims department by providing superior claims service and build relationships with service providers. Position based in Cape Town City...

  • Claims Manager

    7 days ago


    Cape Town, South Africa Yazoo Recruitment -South Africa Full time

    Claims Manager with at least 8 years’ experience in Personal Lines, Commercial and Corporate Claims and minimum 5 years’ managerial experience within the short term insurance claims environment, required to manage the claims department by providing superior claims service and build relationships with service providers. Position based in Cape Town City...

  • Claims Manager

    1 week ago


    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Manager with at least 8 years’ experience in Personal Lines, Commercial and Corporate Claims and minimum 5 years’ managerial experience within the short term insurance claims environment, required to manage the claims department by providing superior claims service and build relationships with service providers. Position based in Cape Town City...

  • Claims Manager

    1 week ago


    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Manager with at least 8 years’ experience in Personal Lines, Commercial and Corporate Claims and minimum 5 years’ managerial experience within the short term insurance claims environment, required to manage the claims department by providing superior claims service and build relationships with service providers. Position based in Cape Town City...

  • Group Claims Manager

    12 hours ago


    Cape Town, South Africa O'Brien Recruitment Full time

    **Role Duties and Responsibilities**: - Supporting regional claims leads with their daily supervisory duties to progress, investigate and settle all claims within the required SLAs. - Reviewing problematic claims (including bad risks) and providing recommendations to regional claims leads / agents based on claim evidence and relevant policy wording. -...

  • Manager: Claims

    3 days ago


    Cape Town, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose To oversee and take accountability for key Claims functions and as a result ensure that MHC continues to efficiently and effectively provide leading administrative services to the Scheme and its members. Further to this, ensure standardisation, consistency and optimisation of processes across claims administration. Requirements -...

  • Claims Manager Marine

    7 months ago


    Cape Town, South Africa Guardrisk Full time

    **Introduction** Responsible for the management of the Marine claims team. **Role Purpose** Responsible for the management of the Marine claims team. **Requirements**: - Matric /Grade 12 - Formal Tertiary Qualification - RE1 - Legal qualification, majoring in Maritime Law would be advantageous - Computer Literacy (MS Word, Outlook and Excel) - At least...


  • Cape Town, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Cape Town, Western Cape, South Africa Rakkgalakane Full time

    Rakggalakane is committed to delivering exceptional service to our clients. We are seeking an experienced Admitted Attorney to join our team in Cape Town.Salary: R250,000 - R350,000 per annum.Job Overview:We are looking for a skilled Claims Management Specialist to assist us in assessing claims efficiently and effectively.Key Responsibilities:Interrogate and...


  • Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job OverviewThe Regional Office Claims Consultant is responsible for managing the claims process, ensuring timely and accurate resolutions while adhering to policy terms and company standards.Key Responsibilities:Oversight of the entire claims process for personal and commercial insurance policies.Documentation verification and collection.Evaluation of...

  • Legal Claims Manager

    2 weeks ago


    Cape Town, South Africa Intelligent Debt Management Full time

    **Legal Claims Manager **The incumbent will be responsible for the creation and management of the new Legal claims division which will include**: - Recruiting the new Legal Claims team members - Designing processes and procedures for the division - Manage, motivate and measure the performance of the team and members of the team - Select and manage a panel...


  • Cape Town, Western Cape, South Africa Rakkgalakane Full time

    Rakggalakane seeks a Claims Management Solicitor to join their team in Cape Town. The successful candidate will have experience in insurance law and be able to deal with complex claims efficiently.The estimated salary for this position is R1,100,000 - R1,500,000 per annum, making it a highly attractive offer in the market.Job Description:Key...

  • Claims Handler

    7 months ago


    Cape Town, South Africa Outworx Full time

    **Required knowledge and skills**: - Empathetic and understanding towards others. - Excellent communication skills both verbal and written. - Attention to detail and accuracy. - Experience in Claims Management is desirable. - Customer focussed. - Understanding of policy cover. **Key Responsibilities**: - To carry out and complete the ‘First Notification...

  • Claims Administrator

    2 months ago


    Cape Town, South Africa Value Car Hire Full time

    **Key Responsibilities**: **Claims Intake and Documentation**: - Receive, log, and track vehicle accident claims reported by customers, employees, or third parties. - Ensure that all necessary documentation is gathered, including police reports, damage assessments, and customer statements. - Review accident details and assess claim eligibility based on...


  • Cape Town, South Africa PSG Insure Full time

    **Job description**: The Claims Administrator is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end. **Responsibilities**: - Register claims and appoint assessors - Manage claims in terms of claims SLA - Make decision regarding merit - indemnify or not -...

  • Claims Assessor

    3 days ago


    Cape Town, South Africa JenRecruitment Full time

    A vacancy exists for a Claims Assessor in our Gap Claims Assessing Department. **Job description & duties**: - To check and validate all GAP claim documents received and to request any outstanding documents - To follow the claims process and capture the claim information onto the system - To verify and update any client personal information changes on the...

  • Claims Assessor

    7 months ago


    Cape Town, South Africa JenRecruitment Full time

    A vacancy exists for a Claims Assessor in our Gap Claims Assessing Department. (Claremont Cape Town) **Job description & duties**: - To check and validate all GAP claim documents received and to request any outstanding documents - To follow the claims process and capture the claim information onto the system - To verify and update any client personal...

  • Claims Specialist

    7 months ago


    Cape Town, South Africa Gen Re Full time

    **Shape Your Future with Us** General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. Its direct reinsurance companies conduct business as Gen Re. Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance...