Claims Administrator

2 months ago

Cape Town, South Africa Value Car Hire Full time

**Key Responsibilities**:
**Claims Intake and Documentation**:

- Receive, log, and track vehicle accident claims reported by customers, employees, or third parties.
- Ensure that all necessary documentation is gathered, including police reports, damage assessments, and customer statements.
- Review accident details and assess claim eligibility based on rental terms and conditions.

**Claims Processing**:

- Communicate with insurance providers, repair shops, and external claims adjusters to facilitate the claims process.
- Coordinate the evaluation and repair of vehicles involved in accidents, ensuring timely assessments and proper documentation.
- Ensure that all claims are processed in accordance with company policies and insurance guidelines.

**Customer Service and Support**:

- Act as the primary point of contact for customers involved in vehicle accidents, providing updates and answering queries regarding the claims process.
- Assist customers with understanding their responsibilities, insurance options, and potential costs related to accidents.
- Resolve any disputes or issues that may arise during the claims process, ensuring customer satisfaction.

**Insurance Coordination**:

- Liaise with insurance companies to ensure proper coverage and timely claim settlements.
- Track and follow up on outstanding claims, ensuring that any delays or issues are promptly addressed.

**Reporting and Compliance**:

- Maintain accurate records of all accident claims, documenting key milestones and outcomes.
- Generate regular reports on claim status, costs, and trends to assist management in decision-making.
- Ensure compliance with all legal, regulatory, and company-specific requirements regarding vehicle accidents and claims handling.

**Fleet Management Support**:

- Assist the fleet management team in identifying trends in vehicle damages and accidents, helping to implement preventive measures.
- Coordinate with maintenance teams to schedule vehicle repairs or replacements as necessary.

**Qualifications and Skills**:

- **Education**:

- High School Diploma or equivalent (required). Bachelor’s degree in business, insurance, or a related field is a plus.

**Experience**:

- 2+ years of experience in claims administration, preferably in the automotive, insurance, or car rental industry.
- Familiarity with vehicle accident reporting, insurance policies, and repair processes is a strong advantage.

**Skills**:

- Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and insurance representatives.
- Exceptional attention to detail and organizational skills.
- Ability to prioritize tasks and manage multiple claims simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and claims management software.
- Knowledge of insurance terminology, processes, and regulations

**Personal Attributes**:

- Strong problem-solving skills and the ability to handle stressful situations with professionalism.
- Ability to work independently and as part of a team.
- High level of integrity and confidentiality when handling sensitive claims information.
- No criminal record

**Additional Information**:

- **Work Environment**:

- This is a full-time position, with regular office hours. Some flexibility may be required based on business needs.

**Compensation**:
Competitive salary based on experience

**Experience**:

- Claims administration in automotive/car rental industry: 2 years (required)

**Language**:

- English, Afrikaans (preferred)

**Location**:

- Cape Town, Western Cape (required)

Application Deadline: 2024/12/12

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