Claims Administrator

6 days ago

Cape Town, South Africa Value Car Hire Full time

**Key Responsibilities**:
**Claims Intake and Documentation**:

- Receive, log, and track vehicle accident claims reported by customers, employees, or third parties.
- Ensure that all necessary documentation is gathered, including police reports, damage assessments, and customer statements.
- Review accident details and assess claim eligibility based on rental terms and conditions.

**Claims Processing**:

- Communicate with insurance providers, repair shops, and external claims adjusters to facilitate the claims process.
- Coordinate the evaluation and repair of vehicles involved in accidents, ensuring timely assessments and proper documentation.
- Ensure that all claims are processed in accordance with company policies and insurance guidelines.

**Customer Service and Support**:

- Act as the primary point of contact for customers involved in vehicle accidents, providing updates and answering queries regarding the claims process.
- Assist customers with understanding their responsibilities, insurance options, and potential costs related to accidents.
- Resolve any disputes or issues that may arise during the claims process, ensuring customer satisfaction.

**Insurance Coordination**:

- Liaise with insurance companies to ensure proper coverage and timely claim settlements.
- Track and follow up on outstanding claims, ensuring that any delays or issues are promptly addressed.

**Reporting and Compliance**:

- Maintain accurate records of all accident claims, documenting key milestones and outcomes.
- Generate regular reports on claim status, costs, and trends to assist management in decision-making.
- Ensure compliance with all legal, regulatory, and company-specific requirements regarding vehicle accidents and claims handling.

**Fleet Management Support**:

- Assist the fleet management team in identifying trends in vehicle damages and accidents, helping to implement preventive measures.
- Coordinate with maintenance teams to schedule vehicle repairs or replacements as necessary.

**Qualifications and Skills**:

- **Education**:

- High School Diploma or equivalent (required). Bachelor’s degree in business, insurance, or a related field is a plus.

**Experience**:

- 2+ years of experience in claims administration, preferably in the automotive, insurance, or car rental industry.
- Familiarity with vehicle accident reporting, insurance policies, and repair processes is a strong advantage.

**Skills**:

- Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and insurance representatives.
- Exceptional attention to detail and organizational skills.
- Ability to prioritize tasks and manage multiple claims simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and claims management software.
- Knowledge of insurance terminology, processes, and regulations

**Personal Attributes**:

- Strong problem-solving skills and the ability to handle stressful situations with professionalism.
- Ability to work independently and as part of a team.
- High level of integrity and confidentiality when handling sensitive claims information.
- No criminal record

**Additional Information**:

- **Work Environment**:

- This is a full-time position, with regular office hours. Some flexibility may be required based on business needs.

**Compensation**:
Competitive salary based on experience

**Experience**:

- Claims administration in automotive/car rental industry: 2 years (required)

**Language**:

- English, Afrikaans (preferred)

**Location**:

- Cape Town, Western Cape (required)

Application Deadline: 2024/12/12

  • Claims and Data Administrator

    1 month ago

    Cape Town, South Africa Gen Re Full time

    Shape Your Future With Us General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re. - Gen Re delivers reinsurance solutions to the...

  • Claims and Data Administrator

    1 month ago

    Cape Town, South Africa Gen Re Full time

    Shape Your Future With Us General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re.Gen Re delivers reinsurance solutions to the Life/Health...

  • English Claims Administrator

    5 months ago

    Cape Town, South Africa Continuum Personnel Services Full time

    **Skills and Requirements**: - Excellent written and spoken English. - Must be able to work independently and have a strong sense of duty. - Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client - A good...

  • French Claims Administrator

    5 months ago

    Cape Town, South Africa Continuum Personnel Services Full time

    **Skills and Requirements**: - Excellent written and spoken FRENCH and English - Must be able to work independently and have a strong sense of duty - Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the...

  • Legal Administrator for Claims Settlement

    2 weeks ago

    Cape Town, Western Cape, South Africa Road Accident Fund Full time

    The Road Accident Fund is seeking a highly skilled Legal Administrator to join our team on a 12-month fixed-term contract.As a Legal Administrator, you will be accountable for processing documentation related to claims settlement and coordinating processes that contribute to the efficient early settlement of claims disputes outside court proceedings.This...

  • Premiums and Claims Administrator

    3 months ago

    Cape Town, South Africa Gen Re Full time

    Shape Your Future With Us General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re. - Gen Re delivers reinsurance solutions to the...

  • Insurance Claims Administrator

    5 days ago

    Cape Town, Western Cape, South Africa JenRec Recruitment Full time

    About the RoleJenRec Recruitment is currently seeking a highly skilled and experienced Insurance Claims Administrator to join their dynamic team.The ideal candidate will have a strong background in claims administration, with a focus on providing exceptional customer service and ensuring timely resolution of claims.

  • Claims Assessor

    6 months ago

    Cape Town, South Africa Kontak Recruitment SA Full time

    Cape Town, Western Cape - Administrative **Claims Assessor (JB4315)** **Claremont, Cape Town, Western Cape** **R16 000 - R19 000 CTC per month based on experience** **Permanent** A leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives to exceed expectations by consistently...

  • Administrator: Claims Europcar Cape Town Depot

    5 months ago

    Cape Town, South Africa Motus Corporation Full time

    Europcar, Cape Town Depot, has a permanent opportunity for an Administrator: Claims. We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space. We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and...

  • Claims Assessor

    6 months ago

    Cape Town, South Africa JenRecruitment Full time

    A vacancy exists for a Claims Assessor in our Gap Claims Assessing Department. (Claremont Cape Town) **Job description & duties**: - To check and validate all GAP claim documents received and to request any outstanding documents - To follow the claims process and capture the claim information onto the system - To verify and update any client personal...

  • Claims Consultant

    5 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years’ Commercial and Personal Lines Claims experience in the Short Term Insurance Industry, required to start asap. - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years relevant personal lines and commercial claims experience essential - Experience within a Brokerage with a binder...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Commercial Claims Consultant with minimum 3 years’ Commercial Claims experience in the Short Term Insurance Claims environment, specifically with a Broker with a binder facility, required to start asap. - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years relevant commercial claims experience essential - Experience...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years’ Commercial and Personal Lines Claims experience in an Insurer environment, required to start asap with a company based in Cape Town City Bowl. Minimum requirements: - Matric essential - RE5 essential - FAIS qualifications/credits essential - Minimum 3 years’ Commercial and Personal Lines claims experience,...

  • Legal Claims Consultant

    7 months ago

    Cape Town, South Africa Intelligent Debt Management Full time

    **Legal claims consultant - Cape Town CBD** Good communication skills are very important for this role, and the ability to make legal matters understandable - both in writing and verbally - to IDM Protect’s legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus,...

  • Claims Administrator

    7 months ago

    Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    **ob description** - Working in the (Dutch) customer services department no shifts! - Recording, handling and following up clients’ claims concerning their insurance - Identifying and processing claims using procedures that have been put in place - Evaluating damages according to insurer’s guidelines as well as directly with the client in as far as...

  • Premiums and Claims Administrator

    3 months ago

    Cape Town, South Africa Gen Re Full time

    Shape Your Future With Us General Re Corporation, a subsidiary of , is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re. Gen Re delivers reinsurance solutions to the Life/Health and...

  • Claim Administrator

    6 months ago

    Cape Town, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: Our client is looking for claim administrator to - Ensure all claims are investigated according to claims investigation processes. - All investigation steps to be followed and accounted for: - Ensure SIT is cleared prior to investigating any claim. **Minimum Requirements**: **Duties and Responsibilities**: - Ensure SIT is cleared...

  • Claims Consultant

    5 months ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    **Role Purpose** To provide international insurance accredited stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Financial: - Ensure appropriate minimisation of claims and claims expenses - Ensure and contribute to...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    **Role Purpose** To provide international insurance accredited stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Financial: - Ensure appropriate minimisation of claims and claims expenses - Ensure and contribute to...

  • Senior Claims Consultant

    6 months ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    **Role Purpose** To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Financial: - Ensure appropriate minimisation of claims and claims expenses - Ensure and contribute to minimisation of general...