Client Service Consultant: Onboarding | Cape Town

2 months ago


Cape Town, South Africa The Recruitment Council Full time

Our client’s Transfer Agency Client Service team is committed to delivering exceptional client service to all investors in a timely and accurate manner. As the liaison between clients and the broader operational teams, the Client Service Consultant plays a pivotal role in the onboarding process for both individual and legal entity clients. Initially, this role will also involve participation in a remediation project, but the primary focus remains client onboarding.

Key Responsibilities:

- Manage the client onboarding process, ensuring accurate account creation for individuals and legal entities through DocFox (KYC application) and 4Axis (unit registry system).

- Daily authorisation of DocFox and ensuring FICA requirements are fulfilled before loading investors onto T-Cube.

- Ensure all client accounts are fully authorised and approved in DocFox.

- Maintain proactive communication with clients to obtain outstanding documentation and provide regular feedback.

- Create new client accounts in 4Axis, ensuring all required Tags are accurately updated.

- Capture all regulatory classifications (FATCA, OECD, ASISA, SARB) and tax classifications (DWT, IWT) for clients.

- Update daily checklists and submit them to the Team Leader for final review and approval.

- Collaborate with Compliance and Internal Audit to ensure adherence to FICA RMCP requirements.

- Review high-risk client submissions in collaboration with Compliance.

- Oversee client static data changes and perform necessary verification call-backs.

- Implement process controls using workflow management, ensuring audit trail and escalating aged items as required.

- Review existing client accounts to ensure FICA compliance, remediating where necessary.

Experience:

- 1-2 years of experience in a client onboarding or related role, with a solid understanding of onboarding processes.

- Knowledge of key legislation, including FICA, FATCA, and DWT.

- Experience in the Unit Trust Manco environment, including account reconciliations (Inflow & Outflow accounts).

- Intermediate proficiency in Excel.

Qualifications:

- Relevant tertiary qualification preferred, with Matric as a minimum.

Key Competencies:

- Highly methodical, capable of working within defined processes and structures.

- Strong time management skills and ability to meet deadlines under pressure.

- Excellent organisational skills, with keen attention to detail.

- Strong problem-solving ability and ability to work independently.

- Team-oriented with a positive and client-centric mindset.

- Excellent communication skills, both verbal and written.

- Integrity, honesty, and accuracy in all tasks.

- This role offers a dynamic work environment, combining client interaction and operational efficiency, while ensuring compliance with industry regulations.

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