Client Service Consultant: Onboarding

3 weeks ago

Cape Town, Western Cape, South Africa The Recruitment Council Full time

Our client's Transfer Agency Client Service team is committed to delivering exceptional client service to all investors in a timely and accurate manner. As the liaison between clients and the broader operational teams, the Client Service Consultant plays a pivotal role in the onboarding process for both individual and legal entity clients. Initially, this role will also involve participation in a remediation project, but the primary focus remains client onboarding.

Key Responsibilities:

  • Manage the client onboarding process, ensuring accurate account creation for individuals and legal entities through DocFox (KYC application) and 4Axis (unit registry system).
  • Daily authorisation of DocFox and ensuring FICA requirements are fulfilled before loading investors onto T-Cube.
  • Ensure all client accounts are fully authorised and approved in DocFox.
  • Maintain proactive communication with clients to obtain outstanding documentation and provide regular feedback.
  • Create new client accounts in 4Axis, ensuring all required Tags are accurately updated.
  • Capture all regulatory classifications (FATCA, OECD, ASISA, SARB) and tax classifications (DWT, IWT) for clients.
  • Update daily checklists and submit them to the Team Leader for final review and approval.
  • Collaborate with Compliance and Internal Audit to ensure adherence to FICA RMCP requirements.
  • Review high-risk client submissions in collaboration with Compliance.
  • Oversee client static data changes and perform necessary verification call-backs.
  • Implement process controls using workflow management, ensuring audit trail and escalating aged items as required.
  • Review existing client accounts to ensure FICA compliance, remediating where necessary.
Experience:
  • 1-2 years of experience in a client onboarding or related role, with a solid understanding of onboarding processes.
  • Knowledge of key legislation, including FICA, FATCA, and DWT.
  • Experience in the Unit Trust Manco environment, including account reconciliations (Inflow & Outflow accounts).
  • Intermediate proficiency in Excel.

Qualifications:
  • Relevant tertiary qualification preferred, with Matric as a minimum.

Key Competencies:
  • Highly methodical, capable of working within defined processes and structures.
  • Strong time management skills and ability to meet deadlines under pressure.
  • Excellent organisational skills, with keen attention to detail.
  • Strong problem-solving ability and ability to work independently.
  • Team-oriented with a positive and client-centric mindset.
  • Excellent communication skills, both verbal and written.
  • Integrity, honesty, and accuracy in all tasks.
  • This role offers a dynamic work environment, combining client interaction and operational efficiency, while ensuring compliance with industry regulations.

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