Insurance Operations Coordinator

2 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time

We are seeking a highly skilled Insurance Operations Coordinator to join our team at Santam Insurance. This role will play a key part in supporting our Sales Team, Senior Business Development Manager, and Operations Manager.

About the Role

The successful candidate will be responsible for effectively solving escalations/complaints and managing expectations while utilizing available resources. They will also offer administration and business support in facilitating the completion of requests within published service level agreements.

This includes formulating structured reports to Snr BDMs, BDMs, and practices, coordinating training schedules with product providers, and managing logistics of workshops and development days. Additionally, they will coordinate and facilitate marketing & branding requests from advisers & BDMs, and provide internal project-related communications.

Responsibilities
  • Administration support to BDMs, Senior BDM, and Operations Manager
  • Manage the diary of a Senior BDM by scheduling appointments and following up on diary requests
  • Timeous and accurate scheduling of meetings ensuring venues and facilities have been arranged
  • Draft minutes of meetings as required, including following up on action lists
  • Coordinate travel arrangements of Senior BDM and ensure adherence to group travel and procurement policies

This role is ideal for someone with a strong background in business reporting, data extraction, and analysis, as well as excellent communication and organizational skills. If you're passionate about delivering high-quality results and working in a fast-paced environment, we encourage you to apply.



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