Claims Specialist

4 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
About the Role

Santam is seeking an experienced Claims Specialist – Recovery and Complex Claims Manager to join their team. This dynamic role offers a challenging opportunity for a skilled professional to oversee the entire claim lifecycle, from identification to resolution.

The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to handle complex claims end-to-end. Strong communication and interpersonal skills are essential, as this role requires collaboration with various stakeholders, including brokers, service providers, and underwriting teams.

Main Functions:

  • Coordinate, oversee, manage, negotiate, and settle complex claims end-to-end
  • Manage claims in terms of SLAs
  • Appoint assessors and liaise with them closely during the claim process
  • Negotiate fair settlements and ensure maximum cost savings

Key Skills and Qualifications:

  • Maturicy level qualification
  • Minimum 5-7 years of experience in personal lines and short-term insurance claims handling
  • Law degree (advantageous)
  • Knowledge of legal and OSTI processes
  • Minimum 5 years in a management position with a proven track record of successful business management

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