Complex Claims Coordinator

4 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
Role Overview

This role involves managing the recovery function, identifying potential third-party recovery matters, and coordinating the recovery process with Santam's Legal department or recovery attorneys. The successful candidate will also oversee the complex claim function, managing claims end-to-end and negotiating fair settlements.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to handle complex claims and recoveries efficiently. Excellent communication and interpersonal skills are essential, as this role requires collaboration with various stakeholders, including brokers, service providers, and underwriting teams.

Main Responsibilities:

  • Identify potential third-party recovery matters
  • Referring identified matters to Santam's Legal department or recovery attorneys
  • Liaise with Santam Legal or recovery attorneys on the recovery process
  • Daily monitoring of open claims

Required Skills and Qualifications:

  • Maturicy level qualification
  • Minimum 5-7 years of experience in personal lines and short-term insurance claims handling
  • Law degree (advantageous)
  • Knowledge of legal and OSTI processes
  • Minimum 5 years in a management position with a proven track record of successful business management


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