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Insurance Process Manager

2 weeks ago

Cape Town, Western Cape, South Africa Keller Executive Search Full time
About the Role
This is a unique opportunity to join Keller Executive Search as an Insurance Operations Manager and lead our Business Process Outsourcing (BPO) operations. As a customer-centric professional, you will supervise and coordinate complex insurance claims processes, with a strong focus on travel insurance operations.

Key Performance Indicators
  • Ensure alignment with customer needs and expectations through effective BPO operations
  • Continuously improve operational processes, prioritizing travel insurance claims
  • Maintain strong relationships with customers and internal teams
  • Deliver high-quality service, meeting or exceeding SLAs
  • Coordinate staff availability and language requirements
  • Support business development projects and stay informed about industry trends
  • Prepare and present statistical data and reports for regular monitoring meetings
  • Collaborate with clients and management in strategic meetings
  • Contribute to internal automation and process improvement initiatives