Reservation Specialist
2 weeks ago
We are seeking a highly skilled Reservation Specialist to join our team at the MORE Family Collection in Gauteng, South Africa. This is an exciting opportunity for a motivated individual to take on a challenging role that requires excellent communication and organizational skills.
About the RoleThe Reservation Specialist will be responsible for handling daily telephonic and email correspondence with guests, ensuring prompt responses and resolution of inquiries. They will also maintain accurate records of reservations, cancellations, and amendments in our MFC reservations system. The ideal candidate should have 2-3 years of experience as a Reservations Consultant or similar role and possess strong communication skills, both written and verbal.
Key Responsibilities- Handle daily telephonic and email correspondence with guests, ensuring prompt responses and resolution of inquiries.
- Maintain accurate records of reservations, cancellations, and amendments in our MFC reservations system.
- Proactively contribute towards team meetings, providing regular feedback and insights.
- Develop and maintain a wealth of knowledge on our properties, including room types, locations, layouts, rates, and packages available.
- Collaborate with other teams to ensure seamless guest experiences.
- Grade 12 (essential).
- Excellent grasp of the English language & communication skills (essential).
- MS Office Suite proficient & knowledge of Southern Africa travel (essential).
- 2 – 3 years' experience as a Reservations Consultant or similar role (essential).
- Degree/Diploma in Tourism/Hospitality (advantageous).
- A competitive salary of R250,000 - R300,000 per annum, based on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We are committed to attracting and retaining top talent and offer a comprehensive benefits package, including medical aid, life insurance, and retirement savings plan. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, please submit your application.
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