Data Centre Support Lead
1 day ago
We are looking for a highly skilled Technical Team Lead to join our team at Data Centrix in Stellenbosch. In this role, you will be responsible for managing technical escalations, driving process improvements, and developing technical documentation.
As a seasoned IT professional with over 10 years of experience, you will have a deep understanding of data centre operations, IT service management, and Microsoft technologies. You will also possess excellent leadership, analytical, and communication skills.
Responsibilities include:
- Elevating and resolving complex technical issues escalated from first and second-line support teams.
- Collaborating with cross-functional teams to identify and implement process improvements.
- Developing and maintaining technical documentation.
- Analysing incident and problem management metrics to drive continuous improvement initiatives.
Key Requirements:
- ITIL v2 Foundation certification.
- Microsoft MCSA 2016 certification or equivalent.
- 10+ years of experience in data centre support and IT infrastructure management.
- Excellent analytical, problem-solving, and communication skills.
Salary Range: R800,000 - R1,100,000 per annum. Comprehensive benefits package included.
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