Senior IT Operations Manager
1 month ago
The Senior IT Operations Manager is responsible for ensuring the delivery of high-quality managed services to clients. This involves proactively managing and overseeing the technical operations of our clients' IT infrastructure and systems, ensuring that they remain operational and compliant with agreed service level agreements.
Key Responsibilities:
- Monitor and manage technical incidents and problems, ensuring timely resolution and minimal disruption to clients.
- Collaborate with cross-functional teams to implement process enhancements and automation initiatives, driving continual service improvement.
- Develop and maintain relationships with clients, stakeholders, and internal teams to ensure effective communication and issue resolution.
- Provide technical expertise and guidance to junior team members, promoting knowledge sharing and skill development.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement in our managed services.
Requirements:
- Relevant IT/Computing degree and/or equivalent experience.
- Proven track record in IT service management, with a focus on technical operations and service delivery.
- Strong technical skills, with expertise in areas such as Azure, AWS, SAP, and Linux.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, stakeholders, and internal teams.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
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