Senior Manager Aftersales Operations

6 days ago

Sandton, South Africa Profile Personnel Full time

The Future of Mobility

At Profile Personnel, we are shaping the future of mobility. We are a leading provider of recruitment services, and our clients are some of the most innovative companies in the industry. As a Senior Manager Aftersales Operations, you will be part of a team that is driving change and making a real difference.

We have an exciting opportunity for an experienced professional to join our team as a Senior Manager Aftersales Operations. This role will be responsible for managing a team of specialists in the after-sales field, primarily focused on company and group parts turnover objectives, oil & tyres, motor body repairs, and converters. You will work closely with the Group Parts Division to create the best motor dealer franchise parts departments, supporting the highest levels of customer satisfaction in the South African and Sub-Saharan region.

Possible Tasks within this Role:

  • Determine and set achievable sales targets through external/internal research and dealer consultation to optimize genuine parts.
  • Manage Company Group Africa and the dealer organization to achieve sales results above budget.
  • Develop/coordinate all annual incentives trips for both PARTS and SERVICE Department.
  • Manage field force and dealers to desired objectives.
  • Provide an avenue for consultation and dealer interfacing by means of feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre to handle questions varying from day-to-day operational issues to how do I run my parts department.
  • Coordinate/control all Dealer meetings including sub-committees, roadshows, launch events, and individual groups by offering accurate feedback and information relating to current and strategic issues.
  • Monitor and support all Service/Parts Dealer Training, including consultation and appointment of all Service/Parts Managers, ensuring the right, qualified staff are always at the forefront of our business.
  • Conduct follow-up meetings by calling upon dealers not achieving agreed results to discuss reasons and actions to reverse the current trends and subsequently monitoring these actions to ensure new results are maintained.
  • Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps. Communicate Strategy/Action Plan to network.
  • Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development, set by the Division Head including For Motion targets.
  • Developing strategies to improve Homogenous Part Groups sales performance and action plans to counter deteriorating performance.
  • Fostering relationships with Senior Stakeholders in the Insurance industry to give create leads and obtain market share for the Save a Car Program and increase sale potential for Group Parts.

Estimate Salary: R1 200 000 - R1 800 000 per annum

Qualification requirements:

  • Degree in Sales & Marketing Management

Experience needed:

  • 5-8 years post graduate management experience/specialist position in Sales and Marketing area

Essentials:

  • Good understanding of financial measures and principles/dealer network (all Brands preferable).
  • Experience/understanding of advertising business.
  • Forecasting and target setting experience
  • Must be computer literate in QMF and MS Office.
  • Detailed knowledge of SAP is a mandatory requirement.
  • Must have excellent negotiation skills

Added advantage:

  • Experience/understanding of Aftersales environment
  • Group Parts Broad business exposure

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